Guard against Contractors on Door-to-Door Sales

Be very careful when you are approached by individuals claiming to provide repair services on HDB's behalf. These contractors sometimes go from door-to-door, and attempt to deceive residents without intention to carry out actual repair services. 

We have received reports of contractors who approach residents and offer various repair and maintenance works, such as the replacement of bin chute hopper or installation of laundry racks. They claimed to be from HDB and misled residents into believing that their products were HDB-approved. In some instances, residents paid a deposit for various repairs and maintenance works to be done, but the actual services were never provided.

Read on to learn how you can guard yourself against such imposters.

Ask for HDB identification

If there are maintenance or rectification works that need to be carried out in your flat, we will inform you in advance through circulars or notices on your block’s notice board. All our officers have a staff card with their photograph to identify themselves whenever they approach you. We suggest that you ask to see the staff card before allowing anyone into your flat, especially if they claim to represent us.

Guard against common tricks

Imposters typically go door-to-door claiming that they are doing upgrading work in the block or estate, and are able to offer you competitive rates. They may carry files or other official-looking dockets to give you the impression that they are HDB officers. They attempt to deceive by suggesting that your flat is in violation of ambiguous regulations, and demand payment for imaginary rectification. Their targets tend to be the elderly who are alone in their homes.

How to deal with them

Be firm and reject their services. Remind your elderly relatives who may be alone at home during the day that they should ignore such contractors if approached. Make a police report immediately if you have been misled, harassed, or cheated by them.


Home renovation

Remember, only engage contractors who are registered with us to carry out renovation in your flat. Check our Directory of Renovation Contractors to verify the listing status of a particular contractor.

Home repairs

You may engage your own contractor or look for a minor repair contractor to carry out minor household repairs and engage them privately.