Contact Us

We believe in being accessible to you. You can use the channels listed below to get in touch with us.

For most correspondences, we will reply within 14 working days. For general enquiries, our reply will be faster and we will get back to you within 3 to 5 working days. For case-specific enquiries and appeals, we may need more time to assess your request and circumstances, and we seek your understanding if we take longer to respond. If you are sending us an email, please keep your attachments within 6MB. Thank you!

Overview

Here are the various ways you can contact us.

1. General enquiries:

  • e-Feedback Form
  • Main line: 6490-1111 (weekdays: 8:30am to 5:00pm)
  • Fax: 6490-1033

2. Sales/ Resale:

  • For requests to HDB relating to your new or resale flat application, or HDB housing loan, you can send them via MyRequest@HDB
  • e-Feedback Form
  • Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
  • For enquiries about:
    • Buying or selling flats
    • Status of applications
    • Application procedures
    • Scheme details
    • Eligibility conditions

3. Our Branches:

  • Branch Service Line: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • e-Feedback Form
  • For enquiries about:
    • Lease services applications
    • Tenancy services
    • Housing maintenance services
    • Car park services
    • Housing finance services

4. Commercial properties:

  • e-Feedback Form
  • Properties and Land General Enquiry Line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
  • For enquiries about:
    • Tenancy matters (for rental commercial property)
    • Lease matters (for sold commercial property)
    • Maintenance matters
    • e-Services
    • Bookings for bus interchange space via email
    • Bookings of common area for promotional activities

5. Others:

  • Quality Service Manager (QSM) Line:
  • We welcome your feedback on our service, whether it is about a positive experience you have enjoyed or feedback that will help us improve our service. You can share your experience with us through any of these channels:
    • e-Feedback Form
    • Hotline: 1800-866-3063 (weekdays: 8:30am to 5:00pm)
    • Fax: 6490-1033

6. In print:

Printed information on HDB is readily available from HDB Hub and our Branches. This includes published information on individual topics, such as the flat application scheme, home renovation “Do's and Don'ts”, how to buy Season Parking through GIRO.

7. Corporate social media channels:

8. Singapore Government Directory:

You can find the contacts of key HDB officers in the Singapore Government Directory.

Buying or selling a flat

Here’s how you can contact us for enquiries regarding the status of your applications, application procedures, scheme details, and eligibility conditions.

 

  • For requests to HDB relating to your new or resale flat application, or HDB housing loan, you can send them via MyRequest@HDB
  • e-Feedback Form
  • Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)

Renting a flat from HDB

Please do not hesitate to contact us if you have any enquiries regarding application procedures, eligibility conditions, and tenancy matters under the Public Rental Scheme. If you are looking for other lease services such as renting out of flats/ rooms of HDB purchased flats, please contact your managing HDB Branch under ‘Branch service and contact information’.

 

  • e-Feedback Form
  • Hotline: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • Visit us in person:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm)

Living in HDB flats

Check out the contact information regarding maintenance-related requests inside and outside the flat, and car park matters. The contact details for issues regarding the Selective En bloc Redevelopment Scheme is here as well.

Maintenance-related requests inside the flat

For urgent requests that require immediate attention, such as a wall collapse or severe column cracks, you can call our:
  • Branch Service Line at 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • Essential Service Providers’ 24-hour hotline

 

 

Constituency

Essential Service Provider

Aljunied GRC

Ang Mo Kio GRC

Bishan-Toa Payoh GRC

Hougang SMC

Jalan Besar GRC

Kebun Baru SMC

Marymount SMC

Nee Soon GRC

Potong Pasir SMC

Radin Mas SMC

Tanjong Pagar GRC

Yio Chu Kang SMC

C&W Services Operations Pte Ltd

1800-241-7711

East Coast GRC 

MacPherson SMC

Marine Parade GRC

Mountbatten SMC

Pasir Ris – Punggol GRC

Punggol West SMC

Tampines GRC

CPG Facilities Management Pte Ltd

1800-325-8888

Bukit Batok SMC

Bukit Panjang SMC

Chua Chu Kang GRC

Hong Kah North SMC

Holland- Bt Timah GRC

Jurong GRC

Marsiling – Yew Tee GRC

Pioneer SMC

Sembawang GRC

West Coast GRC

Yuhua SMC

C&W Services Operations Pte Ltd

1800-275-5555

 Sengkang GRC  

CPG Facilities Management Pte Ltd

(Buangkok, Compassvale, and Rivervale)

1800-325-8888

 

C & W  Services Operations Pte Ltd (Anchorvale)

1800-247-7711

 

Maintenance-related requests for common areas

Town Councils are responsible for controlling, managing, maintaining, and improving the common property of HDB residential flats and commercial property within the Town.

For management and maintenance of the common areas outside your flat such as corridor lighting defects, staircase, and void decks, you can call:
  • The Town Council managing your flat (during office hours)
  • The Town Council’s Essential Service Providers’ 24-hour hotline  

Town Council

Hotline
(During Office Hours) and Email

Essential Service Provider
(24-hour)

Ang Mo Kio

6453-0511

feedback@amktc.org.sg

C&W Services Operations Pte Ltd

1800-241-7711 

Bishan-Toa Payoh

6259-6700

prm@btptc.org.sg

Jalan Besar

6298-9222

feedback@jbtc.org.sg

Tanjong Pagar

1800-272-6415

feedback@tptc.org.sg 

Nee Soon

6758-0129

feedback@nstc.org.sg  

East Coast

6444-9549

ectcnet@ectc.org.sg

 

CPG Facilities Management Pte Ltd

1800-325-8888

Marine Parade

6241-6044

internet@mptc.org.sg      
Pasir Ris-Punggol

6585-4938 (Pasir Ris office)

pasirris@prpg-tc.org.sg

6590-9500 (Punggol office)

punggol@prpg-tc.org.sg

 
Tampines 6781-2222

feedback@ttc.org.sg  

Chua Chu Kang

6569-0388

info@ccktc.org.sg 

C&W Services Operations Pte Ltd

1800-275-5555

Holland-Bukit Panjang

1800-766-9100

mailbox@hbptc.org.sg

Jurong-Clementi  

6561-2222

enquiry@jrtc.org.sg

Marsiling-Yew Tee 6430-7800

feedback@myttc.org.sg

Sembawang  

6368-3100

feedback@sbtc.org.sg

West Coast

6776-0271 (Clementi office)  

wctccl@wctc.org.sg 

6896-4890 (Boon Lay office)

wctcbl@wctc.org.sg

Aljunied-Hougang

6744-1033

feedback@ahtc.sg

EM Services Pte Ltd

6385-8888

 Sengkang

 6590-9700

enquiry@sktc.sg

 CPG Facilities Management Pte Ltd (Buangkok, Compassvale, and Rivervale) - 1800-325-8888


C&W Services Operations Pte Ltd (Anchorvale) - 1800-241-7711

Car park matters

For enquiries, you can write to us using our e-Feedback Form.

Alternatively, you can contact us via our hotlines as specified below.

Type of Enquiry

Hotline

Parking offences

Prosecution

(car park court summons and Warrant of Arrest)

Payment of season parking through GIRO

1800-225-5432

(weekdays: 8:00am to 5:00pm)

Car park enforcement

(reporting parking problems in HDB car parks, such as obstruction caused by illegal parking)

1800-338-6622

(24-hour)

 

Selective En bloc Redevelopment Scheme (SERS)

Here’s how you can contact us for enquiries about rehousing benefits, financial package for replacement flats, and related procedures:

 

  • For requests to HDB relating to the Selective En bloc Redevelopment Scheme, you can send them via MyRequest@HDB.
  • e-Feedback Form
  • SERS enquiry line: 1800-866-3070 (weekdays: 8:00am to 5:00pm)
  • Visit us:

    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 2nd Storey
    Singapore 310480 (weekdays: 8:00am to 5:00pm)

    You can use our e-Appointment service to make an appointment with us.

Businesses

Check out the contact information regarding commercial properties, booking of HDB Hub facilities, sale of floor plans, directory of renovation contractors, and temporary use of vacant state land.

Commercial properties

For any enquiries about commercial properties, feel free to contact us:

  • e-Feedback Form
  • General line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
  • Visit us with a scheduled appointment:

    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm)
  • For more information about our Commercial properties and complexes, you can contact our Commercial Properties Managers

Booking HDB Hub facilities

You can book HDB Hub facilities through the following 2 venues:

Directory of Renovation Contractors

If you have any enquiries about the application, you can email us at hdb_errc@hdb.gov.sg.

Sale of plan

To enquire about the sale of floor plans, contact us via:

  • Hotline: 6490-3203 (weekdays: 8:30am to 5:00pm)
  • Email: SOP@mailbox.hdb.gov.sg
  • Visit Us:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm)

Land sales and lease

These may be applicable for specific HDB leases:

  • An assignment fee of 10% for re-assignment of lease
  • An administrative fee of $500 for change of use

You can contact us for any further clarifications:

Temporary use of vacant state land

You can use vacant state land temporarily for events and other recreational activities. Here are the contact details that you would find useful:

Events and Recreational Uses

Contact Agencies

Events such as:

  • Trade fair/ ‘Pasar malam’/ Exposition
  • ‘Wayang’
  • Lunar 7th month activity
  • Dinner
  • Wedding
  • Variety show
  • Funeral

Uses:

  • Soccer/ futsal pitch
 

Branch service and contact information

Check out the ways to contact us for specific enquiries relating to your flat.

Services provided by our Branches

Lease services

*requires SingPass to login

Tenancy services

Housing maintenance services

Car park services

*requires SingPass to login

Housing finance services

 

Specific enquiries relating to your flat

Check out My HDBPage using your SingPass and contact the officer in-charge of your flat.

Location and contact details of our Branches

For enquiries, you can write to us using our e-Feedback Form or call our Branch Service Line at 1800-225-5432 (weekdays: 8:00am to 5:00pm).

 

Customers who wish to visit HDB Branches will have to book a time with us via our e-Appointment service. Our Branches operate from 8:00am to 5:00pm on weekdays. We are closed on weekends and public holidays.

 

Below are the locations for our various Branches. You can click on each address to view its location.

Branch

 Address

Ang Mo Kio Branch

 Block 715 Ang Mo Kio Ave 6 #02-4002 Singapore 560715

Bedok Branch

 Block 201A Bedok North St 1 #02-563 Singapore 461201

Bishan Branch

 Block 512 Bishan St 13 #02-524 Singapore 570512

Bukit Batok Branch

 Block 630 Bukit Batok Central #01-144 Singapore 650630

Bukit Merah Branch

 Block 166 Bukit Merah Central #03-3529 Singapore 150166

Bukit Panjang Branch*

 Block 422A, Fajar Road, #07-01, Singapore 671422

Choa Chu Kang Branch

 Block 309 Choa Chu Kang Ave 4 #07-01 Choa Chu Kang Centre Singapore 680309

Clementi Branch

 Block 453 Clementi Ave 3 #02-01 Singapore 120453

Geylang Branch

 Block 118 Aljunied Ave 2 #03-100 Singapore 380118

Hougang Branch

 814 Hougang Ave 10 #01-500 Singapore 530814

Jurong East Branch

 Block 255 Jurong East St 24 #02-303 Singapore 600255

Jurong West Branch

 Block 518A Jurong West St 52 #02-01 Singapore 641518

Pasir Ris Branch

 Block 443 Pasir Ris Drive 6 #02-02 Singapore 510443

Punggol Branch

 80 Punggol Field #B1-02 Punggol 21 Community Club Singapore 828815

Queensway Branch

 Block 46 Commonwealth Drive #01-01 Singapore 143046

Sembawang Branch

 Block 355 Sembawang Way #03-01 Singapore 750355

Sengkang Branch

 Block 118 Rivervale Drive #02-01 Rivervale Plaza Singapore 540118

Sims Drive Branch

 Block 61 Sims Drive #01-130 Singapore 380061

Tampines Branch

 1 Tampines Walk #01-21 Our Tampines Hub Singapore 528523

Toa Payoh Branch

 Block 190 Lorong 6 Toa Payoh #04-510 Singapore 310190

Woodlands Branch

 900, South Woodlands Drive #03-01 Woodlands Civic Centre Singapore 730900

Yishun Branch

 Block 934 Yishun Central 1 #03-51 Singapore 760934