Terms of Use
Access to any area of the Site, whether or not Singpass is used, is governed by the following Terms of Use. Please continue surfing our Site only if you accept these Terms of Use. By accessing and using any part of the Site and/or using the HDB e-Services, you unconditionally agree to be legally bound by these Terms of Use as well as any policies and guidelines incorporated by reference.
Any failure by us to exercise or enforce our rights under any of these Terms of Use shall not constitute a waiver of such right.
Here are the meanings of some words used within our Site:
Please note that:
We collect personal data from you to administer HDB’s public housing programmes and service. Subject to the terms of the Site's Privacy Statement and the following, we will not disclose any of your personal data without obtaining your prior consent unless required by law:
For your convenience, we may display to you data you had previously supplied to us or other Government agencies. This will speed up the transaction and save you the trouble of repeating previous submissions. Should the data be inaccurate or out-of-date, please supply us with the latest data.
We will retain the data only as necessary for the effective delivery of public services to you.
Check out more details on essential infocommunications security tips.
All Materials in the Site are protected by law. All rights, title and interest in the Materials are owned by, licensed to or controlled by us. Except as otherwise provided, no part of the Materials may be copied, modified, reproduced, reused, republished, reverse compiled, adapted, modified, altered, used to create a derivative work, displayed, broadcasted, uploaded, posted, transmitted, communicated in any form or by any means or otherwise distributed in any way for commercial or any other purpose without our prior written permission. Unauthorised use of the Materials may be a violation of our copyright and other intellectual property rights.
To use the Materials or any part thereof, you must seek prior permission in writing, stating your identity, the content sought to be used, intent of use, manner of use and time frame of use. We reserve the right to refuse permission without stating any reason(s) and/or if we deem that the information you have submitted is insufficient.
You agree that all Information sent to us via the Site is non-confidential and non-proprietary unless otherwise indicated by you. Such Information shall be deemed, and shall remain, our property. None of the Information shall be subject to any obligation of confidence on our part and you agree that we shall not be liable for any use of the Information by reproducing, publishing or otherwise using the Information in any way for any purpose.
Without limitation to the foregoing, we shall be entitled to reproduce, use, disclose and distribute any of the Information, including any ideas, concepts, inventions, techniques and know-how disclosed therein, for any purpose, including the developing, manufacturing and/or marketing of goods or services. If the applicable law does not recognise our ownership of such Information, you agree to grant us an exclusive, irrevocable, worldwide, royalty free licence to exploit the intellectual property rights, including all future copyright and all other rights of any nature (including rights now known or in the future created) in and to the Information and any revisions, additions and updates to the Information, or any derivative work(s) of the Information, whether existing now or in the future, for the full period of the intellectual property rights and all renewals and extensions, and with full rights to us to do anything with the Information, its revisions, additions or updates, or any derivative work(s) of the Information, as determined by us in our sole discretion.
All Materials are provided for your general information only, do not constitute legal and/or other professional advice and should not be relied upon in that regard. The Materials may not include all information relating to the matters covered therein. While we have made reasonable efforts to ensure that the Materials are consistent with existing law, policies and practice, you shall conduct your own checks (which include but are not limited to seeking independent legal and/or other professional advice) to verify the accuracy, completeness, reliability, currency, adequacy and/or truth of the Materials and the applicability of the Materials to your particular circumstances before referring to, using and/or relying on any part of the Site for any reason. We shall not be liable for any action taken or omission made in reliance on the Site.
To seek clarification about any of the Terms of Use or any part of the Site, please visit www.hdb.gov.sg and click on “Contact Us” to obtain our contact details or call +65-6490-1111.
All Materials (including Materials posted by Users) are provided on an ‘as is’ and ‘as available’ basis, without warranties of any kind (express, implied, statutory or otherwise arising from usage, custom or trade or by operation of law). While we have put in reasonable efforts to ensure that the Materials are consistent with existing law, policies and practice, we shall not be responsible for any errors or omissions, or for the results obtained from the use of such Materials. Any use by you is solely and fully at your own risk.
To the fullest extent permitted by law, we do not represent or warrant and hereby disclaim any representation or warranty of any kind (express, implied, statutory or otherwise arising from usage, custom or trade or by operation of law) to you or any third party:
Using this Site means you acknowledge, accept, and assume all risks inherent in Internet transactions and will not hold us liable under any circumstances for any claim or demand (for damages, losses, expenses, etc.) which you may have or be exposed to as a result of you assuming such risks. To the fullest extent permitted by law, we shall not be liable to you or any third party and expressly disclaim liability for any loss, damage, expense or cost, including but not limited to direct, indirect, punitive, special, consequential or incidental damages, loss of income, revenue, profits, goodwill, business, business contracts or business opportunities, anticipated savings, economic loss, lost or damaged data, or damage to your computer, software, modem, telephone or other property, which may result, directly or indirectly, from:
While every care is taken by us in providing the HDB e-Services, no warranty is given that access to the HDB e-Services will be provided uninterrupted or free from error or that any identified defect will be corrected and we disclaim all liability for any direct, incidental or consequential damage or loss that may result from such interruptions or errors or defects, including but not limited to:
The accessibility and operation of the Site relies on technologies outside our control. Due to the inherent defects of electronic distribution, you acknowledge that there may be errors, delays, omissions, interruption, breach of security, corruption, unavailability of access in connection with or inaccuracies in the Site. We do not guarantee, represent or warrant continuous accessibility or uninterrupted operation of the Site at any time, including during the time you access any information or perform online transactions/ services, whether using Singpass, other password(s), or otherwise.
We reserve the right to provide links to other unrelated websites including private sector websites. Under no circumstances are links to such websites intended to mean that they are endorsed or approved by us, nor shall we be considered to be associated or affiliated in any manner with any trade or service marks, logos, insignia or other devices used or appearing on websites to which the Site is linked.
We are not responsible or liable for the availability or contents of any other website (regardless of whether the site is provided by us) linked to/ from the Site. Access to any such site is at your own risk. You shall not hold us responsible or liable, directly or indirectly, for any damage or loss arising from use of and/or access to information or material provided or made available in such websites.
Before caching or creating any link to or frame of the Site or engaging in similar activities, prior written permission must be sought from us. We reserve the right to impose any terms and conditions when granting such permission, including imposing a fee.
By caching or creating a link to or frame of the Site, you do so at your own risk. Such linking to or framing of the Site constitute acceptance of the Terms of Use. This is deemed to be the case even after revised Terms of Use have been posted. If you do not accept these Terms of Use, you must discontinue any linking to or framing of the Site.
We reserve the right to object to or disable any link to or frame of the Site. We also reserve the right to change any URL, including the URL of the Site, without notification.
You shall not link any page in this Site to any other website containing any prohibited material under the Media Development Authority’s Internet Code of Practice, including but not limited to the following:
Under no circumstances are links on any other website (not provided by us) to the Site intended to mean that such websites are affiliated to, endorsed or approved by us, nor shall we be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on such websites that link to the Site.
We reserve the right to introduce and revise any fees from time to time. We are not responsible for any fees charged by any other website that is not provided by us.
You shall also ensure that payments are made to us in accordance with the terms and conditions of the various HDB e-Services.
At all times, you will indemnify, keep us indemnified, and hold us harmless against any mishaps caused by or resulting from:
The mishaps include:
The above indemnity shall continue to be valid even after the agreement between HDB and you has been terminated.
We may revise these Terms of Use at any time, with or without notice to you, and without liability. You must visit these terms every time you access the Site and review the then current Terms of Use because they are binding on you. Once you use the Site after amendments to the Terms of Use have been made, you shall be deemed to have accepted and agreed to such amendments and the amended Terms of Use in force at the date of your use of the Site. Thus, if you do not agree to any amendments to these Terms of Use, you must not proceed and should exit immediately.
In addition to these Terms of Use, you shall also be bound by:
In the event of conflict:
We may, at our discretion, without giving prior notice and without liability, at any time suspend the operations of the Site or all or any part of the services contained in the Site for any period of time, whether for the purposes of updating, upgrading, system maintenance, or otherwise.
We reserve all rights to change our policies, procedures and/or practices at any time and in our sole discretion. Consequently, we may in our sole discretion add to, delete, withdraw, vary, discontinue, suspend, fully or partially, any Materials, features and/or all other forms of content that form part of the Site (including all services available within it) at any time, with or without prior notice to you, and without liability.
Here is a non-exhaustive list of ways through which we can notify you:
Documents shall be deemed to be duly served if sent by any of the above ways to an address (electronic or otherwise) provided by you in the Site.
If any of the terms and conditions of these Terms of Use are determined to be illegal, invalid or otherwise unenforceable, that term and condition shall be deemed severed from the Terms of Use and shall not affect the validity and enforceability of any of the remaining terms and conditions.
Use of the Site, Singpass, Singpass ID, any other password or User ID, and these Terms of Use are governed by and construed in accordance with the laws of Singapore. Any claim or dispute relating to use of the Site, Singpass, Singpass ID, any other password or User ID, and these Terms of Use will be heard by the Singapore Courts.
The use of datasets that agencies including us publish to the public free-of-charge (Open Data) will be governed by the Singapore Open Data Licence.
