As we transit into Phase 2 of the resumption of activities from 19 Jun, HDB Hub and Branches will continue to operate by appointment only. Our staff will contact customers to schedule appointments for critical and time-sensitive cases. Customers who wish to visit HDB Branches will only be able to book an appointment from 25 June onwards using the e-appointment system via HDB InfoWEB or Mobile@HDB app.
As the safety and well-being of our staff and customers continue to be of utmost importance, customers visiting HDB Hub and Branches will have to abide by the following safe distancing and safe management measures:
Our digital and call centre services remain accessible. We seek your understanding to not visit HDB Hub or Branches unless you have an appointment.
For more information on HDB operations after the Circuit Breaker period, please visit our FAQ page below.
Appointments for general enquiries at HDB Hub and Branches will not be available from 7 April 2020. You can send your enquiries over email to HDB, or contact our hotlines (available from 8:00am to 5:00pm on weekdays).
• For sales-related matters: hdbsales@mailbox.hdb.gov.sg/ 1800-866-3066 • For resale-related matters: hdbresale@mailbox.hdb.gov.sg/ 1800-866-3066 • For rental matters: hdbrental@mailbox.hdb.gov.sg/ 1800-225-5432 • For carpark matters: hdbcarparks@mailbox.hdb.gov.sg/ 1800-225-5432 • For Branch-related matters: e-feedback form/ 1800-225-5432
New appointments will not be available for booking online during this period.
Existing appointments (up to May 2020) for the following services will be deferred until further notice:
• Booking a flat
• Signing the Agreement for Lease
• Collecting keys Online applications for Open Booking of Flats (OBF) will be suspended.
Flat buyers who require their keys urgently, on financial, medical, or compassionate grounds, can contact us for assistance at www.hdb.gov.sg/myrequest or 1800-866-3066.
Existing appointments to complete the transaction of resale flats will proceed as scheduled at the HDB Hub. If there are any cases which cannot be processed, we will contact and advise the buyers and sellers of the flat.
Resale flat buyers and sellers can continue to make new applications online via the HDB Resale Portal. However, no new appointments will be scheduled to process the transaction during this period. HDB will notify you of the appointment date later.
You may contact us at www.hdb.gov.sg/myrequest or 1800-866-3066, if you have any enquiries.
Applications for flats under the Parenthood Provisional Housing Scheme will be suspended until further notice.
Applicants who are applying for rental flats under the Public Rental Scheme can submit your applications online. You can also contact us for assistance at hdbrental@mailbox.hdb.gov.sg or 1800-225-5432.
Existing appointments (up to May 2020) to sign tenancy agreements, or to collect keys to commercial properties will be deferred until further notice and no new appointments will be scheduled.
Appointments for enquiries will also not be available for booking during this period. You may contact us at plgmail@mailbox.hdb.gov.sg or 1800-866-3073, if you have any enquiries.
Existing appointments to complete the transfer of flat ownership will proceed as scheduled. If there are any cases which cannot be processed, we will contact and advise the owners of the flat.
New applications for the transfer of flat ownership are suspended, and no new appointments will be scheduled until further notice. You may contact us at e-feedback form or 1800-225-5432, if you have any enquiries.
