How to Seek a Refund for Parking Coupons

To request a refund for your unused or your expired coupon, please follow these steps:

• Complete the ‘Refund for Parking Coupons’ form. Insert the completed form and the unused or expired coupons into a sealed envelope. Drop the envelope into the ‘Drop-box for Refund of Parking Coupons’ located at The URA Centre.
• Alternatively, book an appointment at an HDB Branch (except Ang Mo Kio, Bukit Merah, Bukit Panjang, Punggol, Tampines and Woodlands), if you prefer to request for a refund in person. Booking an appointment will help you avoid inconvenience and longer waiting time, as priority is given to customers with appointments over walk-in customers. Our Branches are open from 8:00am to 5:00pm on weekdays, excluding public holidays.

Please prepare the following information for your refund request:

• Your NRIC for verification (physical NRIC or digital NRIC on the Singpass app)
• Your Singaporean bank account number (refunds are made via inter-bank transfer only)

Processing time

Please allow a minimum of 2 weeks for your refund request to be processed.

Important notes

Please ensure that the expired coupons are unused. Coupons showing any irregularities such as signs of tampering, folded tabs, or creases, cannot be refunded. For reference, see examples of eligible and ineligible parking coupons.