Procedures

Here are the procedures involved in the selling process. It is important for you and the sellers understand the requirements of each step.

Sellers are required to register an Intent to Sell via the My Flat Dashboard.  Through the portal, sellers will be guided on their selling journey and can track their transaction.

As a salesperson, you should:

• Guide your seller-clients to register an Intent to Sell
• Assist your clients in their financial planning and estimation of their sale proceeds
• Consider getting your clients to appoint you on the HDB Flat Portal to assist in the listing of their flat for sale on the HDB Resale Flat Listing service. You may refer to our user guide for salesperson for more details. 
  • If you are the Managing Salesperson, you may list their flat for sale, schedule viewing appointments, deactivate or reactivate the flat listing and set/manage notification settings.
  • If you are a Co-managing Salesperson, you can add a listing description and schedule viewing appointments. 
• Use our Resale Flat Prices e-Service, HDB Map Services, and resale statistics to help your clients set a suitable price.
• Go through the important notes of the Option to Purchase and explain the clauses of the contract to your clients. Ensure that your client understands the clauses before entering into the contract and committing to sell their flat.
• Assist your sellers to submit the resale application through the HDB Flat Portal or Estate Agent Toolkit (if your agency is a subscriber) and adhere to the timeframe given. You should also assist your sellers in the preparation and timely submission of documents to HDB in order not to delay the resale transaction.
• Guide your sellers on the requirements and things to prepare before attending the resale completion appointment

You may also wish to refer to our Get Help page when guiding your clients on the HDB resale process.