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Q1: Can I request HDB to replace my existing toilet floor tiles with higher slip-resistant floor tiles?
A1: The EASE package does not include the replacement of floor tiles. To increase the slip-resistance of your existing toilet floor tiles, you may opt for the slip-resistant treatment under EASE (Direct Application), if a member of the household fulfils the age criterion. Should you wish to replace the existing toilet floor tiles, you may engage a contractor to do so at your own cost.
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Q2: How long will it take to carry out the works to widen both toilet and bathroom entrances (for flats with separate toilet and bathroom configuration)? 
A2: The widening works to both toilet and bathroom will be carried out concurrently and completed within 2 working days (excluding any diversion works), depending on the site situation. Please note that while HDB will implement measures to reduce inconveniences, some dust and noise are inevitable. You may also choose to widen the toilet and bathroom (where technically feasible) one at a time if the site condition allows. In such cases, the works will be completed over 4 working days. 
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Q3: How long will it take to carry out the works if I request to widen and lower toilet/ bathroom entrance/ kerb, install grab bars and shower seat in the toilet/ bathroom, apply slip-resistant treatment to toilet/ bathroom flooring, and install HFAD in the living room?
A3: The actual physical works for the items mentioned (widen and lower toilet/ bathroom entrance/ kerb, install grab bars and shower seat, apply slip-resistant treatment to flooring, and install HFAD) will take at least 2 days to be carried out. However, if there are built-in furniture obstructing the locations where works are to be carried out, you will need to engage your own contractor to relocate them before the EASE improvement works can commence. If there are services such as water pipe or air-con pipe to be relocated, HDB can arrange with our appointed contractor to do the diversion works. Such diversion works will be subsidised for Singapore Citizen households.
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Q4: Will HDB use the same tiles as my toilet wall and floor/ kerb when you widen the toilet entrance/ lower the kerbs? 
A4: HDB will use matching tiles where possible. However, as tiles are produced in batches over time, please expect some variations in the tone, colour and/or design.
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Q5: If HDB is unable to find suitable matching tiles, can HDB upgrade the whole toilet?
A5: If the EASE improvement items are offered as part of the Home Improvement Programme (HIP) for your flat, you may opt for toilet upgrading under HIP, which includes replacement of floor and wall tiles. If you are applying for EASE (Direct Application) and wish to upgrade the whole toilet, you may engage a renovation contractor on your own to carry out the toilet upgrading.
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Q6: Can I choose my preferred type of toilet door? Or are there a few options for flat owner to select?
A6: HDB will provide a standard aluminium bi-fold door. 
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Q7: What is the maximum width that the toilet entrance can be widened to? Can I request to widen the toilet entrance to as large as I want?
A7: Where technically feasible, HDB will widen the flat&rsquo;s toilet/ bathroom to have a clear opening of 900mm. 
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Q8: What is the height that the toilet kerb can be lowered to?
A8: It will be lowered to approximately 20mm to prevent water from flowing out of the toilet/bathroom, subject to technical feasibility.
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Q9: If I opt to lower the toilet/ bathroom kerb, can I also opt for ramps?
A9: The lowering of the kerb is to facilitate seniors to move in and out of the toilet/ bathroom. If you wish to install a ramp for a single-step toilet entrance after the kerb is lowered, please inform HDB&rsquo;s staff and contractor during the joint survey at your flat. There must be a minimum height of 35mm to 40mm at the kerb for the installation of a ramp.
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Q10: Do I need to move out of my flat during the works?
A10: While there will be dust generated during the works, the contractor will clear the debris at the end of each day. You may continue to remain in your flat during the works, or return to the flat after the works are completed if you have alternative accommodation.
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Q11: Can I use the toilet(s) on the first night if I opt to widen the toilet/ bathroom entrance and/or lower the toilet/ bathroom entrance kerb? 
 
A11: The contractor will prepare the toilet/ bathroom for residents to use at night since the works are only carried out near the entrance. A shower screen or similar will be put up at the toilet/ bathroom entrance. 
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Q12: I have existing rocker switches in my flat, but they are faulty. Can HDB replace them as part of EASE? 
A12: The EASE package covers replacement of normal switches with rocker switches, to enable seniors to switch on and off lightings in the flat easily. We do not carry out repairs or replacements to existing rocker switches. You may wish to engage your own contractor to replace any defective rocker switches.
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Q13: Do I need to replace the existing wires/ cables and/ or electrical accessories before replacing the normal switches with rocker switches for lightings?
A13: HDB&rsquo;s appointed contractor/ Licensed Electrical Worker will assess and advise you if the existing wires/ cables (originally installed by HDB) need to be replaced before the installation of rocker switches. The cost of the replacement, if required, will be subsidised. However, if you have installed any electrical works that do not meet the relevant authorities&rsquo; requirements, you will be required to regularise them before the rocker switches can be installed.
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Q14: How many HFADs need to be installed in an Executive Maisonette (EM) unit?
A14: 2 HFADs will be installed in EM units, i.e. in the living hall and on the second level to comply with SCDF&rsquo;s Fire Code.
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Q15: Can I request for HFAD if I do not have a fire-rated main door?
A15: Yes, you may opt for HFAD under EASE even if you do not have a fire-rated main door.
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Q16: I have carried out the works/ installations on my own. Can I request HDB to reimburse me the cost?
A16: HDB is unable to reimburse you the cost of installation/works that were previously done on your own.
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Q17: Who can I approach if I need financial assistance with paying the cost of the improvement items/works?
A17: You may approach a social service agency (SSA) to seek financial assistance. You will need to submit relevant information to the agency to conduct means testing, and financial assistance is subject to the meeting of criteria.

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