Your SERS Journey

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SERS roadmap 

Learn about the SERS journey and its various milestones. It will not be long before you can enjoy a brand new home and facilities, in a new living environment! You can also check the progress of your SERS journey through My HDBPage.

1 - Announcement

We will announce the flats that have been chosen for SERS. This is where your new and exciting journey begins.

2 - Exhibition

We will hold an exhibition on SERS near you so you can learn more about your new home. You might want to avoid visiting during the evenings and weekends, as the exhibition can get quite crowded then.

3 - Flat valuation

A professional private valuer will make an appointment with you to assess the market value of your flat.

4 - SERS Connect

Your HDB officer-in-charge will arrange for a meeting with you at HDB Hub, Lorong 6 Toa Payoh to perform a Collector’s Inquiry. At this meeting, we will confirm who owns the flat, and help you with the financial planning for your replacement flat. We will conduct a survey on your preferred type of flat, which will help us decide the flat mix for the replacement flats.

5 - Precinct survey

In the precinct survey, we will ask you for your preferred facilities. You will also get to name your new home.

6 - Compensation notice

We will inform you how much compensation you will receive.

7 - Your rehousing choice

You will get to choose from the available rehousing options. Our officers will be on hand to help explain your options, which will help you make a well-informed decision.

8 - New flat registration

If you choose to move to the designated replacement site, you can register for a new flat by submitting the application to us.

If you would like to continue living close to your neighbours in the designated replacement site, the Joint Selection Scheme ^[1] is perfect for you. Under this scheme, up to 6 households will be invited to choose their flats on the same day.

[1] If you and your neighbours ask for the Joint Selection Scheme in your flat application, we will issue a single queue number to everyone. Among the households, there will be individual queue sequences. There is no priority given in the selection of replacement flat.

9 - New flat selection

We will provide you the sales brochures and price lists, along with your balloted queue number before the selection begins. You will need to come down to HDB Hub at Lorong 6 Toa Payoh to book your new home.

10 - Key collection

When your flat is ready, you need to come to HDB Hub at Lorong 6 Toa Payoh for your key collection appointment, where you will get the keys to your new home. 

After paying off what you owe on your SERS flat, you may choose to use the rest of the compensation amount to help pay for your new home, or ask for an advance of up to $35,000 to help with your renovation.

11 - Moving out

After the key collection, you have up to 4 months to renovate and move into your new flat. When you return the SERS flat, you will receive your balance compensation (if any). Watch this video on how to return your SERS flat. It will guide you on the process and important time frames to note. 

12 - Celebrating the move

To mark the completion of your SERS journey, get together with your neighbours to celebrate this special occasion!