We build every flat to stringent quality standards and, in line with industry practice, all newly completed HDB flats are covered by a warranty within the 1-year Defects Liability Period (DLP).
The DLP for new HDB flats is effective from the date of key collection. During this time, we will follow up on items in the flat that require rectification.
It is important that you report the items within 7 days of receiving keys or before you start renovation works to your flat.
If you find any items that need rectification during or after the renovation works, you may have to carry out the rectification works at your own costs as the items may have been caused by the renovation works.
You can submit a rectification request online or at the Building Service Centre located in your precinct.
To report items that require rectification, you can submit a rectification request online.
We have also opened a temporary Building Service Centre (BSC) within walking distance from your home. Your can report items that need rectification to the temporary BSC. The availability of the BSC can be found in your Welcome Kit.
Following your report, the BSC will:
For security reason, we do not recommend you to handover your flat keys to the contractor for the rectification work. Please bring a lock to secure your flat.
Upon the completion of the rectification work, the BSC will arrange a closing inspection with you.
You can engage a repair contractor to rectify issues after the 1-year DLP. If you require further assistance, you can also approach your HDB Branch.
Under the Agreement for Lease, homeowners are responsible for keeping the fittings and fixtures in their flats in good condition. If the DLP for your flat has passed, please engage a contractor to carry out the necessary repairs.
You may engage your own contractor or look for a minor repair contractor here to carry out minor household repairs and engage them privately.