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App Route

<p>The HIP comprises 3 components - Essential Improvements which are necessary for public health and safety, Optional Improvements, and Enhancement for Active Seniors (EASE) Improvements:</p>
<table>
    <tbody>
        <tr>
            <td><strong>Essential Improvements</strong></td>
            <td><strong>Optional Improvements</strong></td>
            <td><strong>Enhancement for Active Seniors (EASE) Improvements</strong></td>
        </tr>
        <tr>
            <td>
            <ul>
                <li>Repair of spalling concrete and structural cracks</li>
                <li>Replacement of cast iron waste/ soil pipes</li>
                <li>Replacement of cracked or leaked UPVC waste/ soil pipes</li>
                <li>Replacement of existing pipe sockets with new clothes drying rack*</li>
            </ul>
            </td>
            <td>
            <ul>
                <li>Replacement of main door* and grille gate</li>
                <li>Toilet upgrading</li>
                <li>Replacement of refuse chute hopper (where applicable)</li>
            </ul>
            </td>
            <td>
            <ul>
                <li>Slip-resistant treatment to floor tiles in toilets/ bathrooms</li>
                <li>Installation of grab bars</li>
                <li>Installation of ramps in flat and at main entrance subject to technical feasibility</li>
                <li>Installation of handrail at flat entrance with step(s)</li>
                <li>Widening of toilet/ bathroom entrance</li>
                <li>Lowering of toilet/ bathroom entrance kerb</li>
                <li>Installation of wall-mounted foldable shower seat</li>
                <li>Installation of home fire alarm device</li>
                <li>Installation of bidet spray</li>
                <li>Changing of existing small lighting switch to rocker switch</li>
            </ul>
            </td>
        </tr>
    </tbody>
</table>
<p><em>*More information about these improvements can be found below.</em></p>
<p><strong>Clothes drying rack</strong><br />
HDB will determine the type of clothes drying rack for your flat based on the building's technical design and structure, the flat's configuration and features, and other site conditions. As a result, there may be different types of drying racks within your neighbourhood.</p>
<p>Under HIP, we will only provide a new clothes drying rack to replace existing pipe sockets in a flat. If there are no existing pipe sockets, a clothes drying rack will not be provided.</p>
<p><strong>Main door</strong><br />
The type of main door to be offered, i.e. fire-rated or non-fire-rated, will depend on the requirements from SCDF.</p>

Scope of HIP Works

<p>Payment is required only after all the upgrading works have been completed. We will send you an invoice for your share of the upgrading costs.</p>
<p>Singapore Citizen households do not need to pay for the Essential Improvements, as these will be fully paid for by the Government. These households will only need to pay for the Optional and EASE improvement items chosen.</p>

Cost of HIP and EASE

<p>Upgrading works for the first block in your precinct are expected to commence in 4Q 2025, about 4 months after the successful poll.</p>

Schedule of HIP works for your precinct

<p>Before the upgrading works commence, the HIP project team will contact you to carry out a condition survey to:</p>
<ul>
    <li>Record your flat's existing conditions.</li>
    <li>Check and remove loose spalling concrete and mark out the spalled areas for repair. To minimize inconvenience, repairs will be done alongside other improvement works.</li>
    <li>Check for existing toilet ceiling leaks. The consultant will investigate, confirm the source of the leak, and advise you accordingly.</li>
    <li>Advise you on the number and locations of grab bars and ramps to be installed in your flat and take wrist height measurements for the grab bar installation.</li>
    <li>Check if your existing water heater's wiring complies with the regulations. We will inform you if the rewiring of your heater is required as part of the reinstatement works under the toilet upgrading. If you choose not to rewire the circuitry, your existing water heater, its piping, and electrical circuit in the toilet will not be reinstated after the toilet upgrading. If you opted out of toilet upgrading and the wiring does not comply with the regulations, we will advise you to opt in for the rewiring for your existing heater at a subsidized cost.</li>
    <li>Check the fire requirements for your flat's main entrance and confirm the type of main door offered.</li>
</ul>
<p>If you opt out of toilet upgrading, the HIP project team will contact you to arrange for a water test for your toilets before works commence:</p>
<ul>
    <li>This test is to ensure there are no leaks to the flat below. Your toilet does not need to be upgraded if it passes the water test. However, if there is an existing leak or a leak is detected during the test, you will have to opt in for toilet upgrading.</li>
    <li>If you do not proceed with our water test or the toilet upgrading after a failed water test, you will be fully responsible for any ceiling leaks to the lower floor flat for 6 years. After this period, you and the lower flat owner(s) will be jointly responsible for any ceiling leaks, as per the Lease Agreement.</li>
</ul>
<p>Additional points to note:</p>
<ul>
    <li>We will need to remove your kitchen cabinet if it obstructs the soil/ waste discharge pipes that need to be replaced. You have to reinstate your kitchen cabinet at your own cost as it is not part of the upgrading works.</li>
    <li>To reinstate your kitchen cabinet or take up other related works outside the scope of HIP works, you may engage your own contractor or work out a private arrangement with the HIP contractor. This ensures that the HIP works in your flat are completed within 10 working days.</li>
    <li>If you are working out a private arrangement with the HIP contractor, agree on the scope and cost of such works with the HIP contractor in writing at the HIP Information Centre before works commence.</li>
    <li>Contractors and their workers are not allowed to solicit works directly from residents. Please report any such incidents to the HIP Information Centre.</li>
</ul>

Preparing for your flat’s HIP works

<p>The HIP works will take about 20 months to complete after the announcement of the successful poll. A HDB Project Director will lead and manage the HIP project team comprising a main contractor and consultants:</p>
<table>
    <tbody>
        <tr>
            <td><strong>Main Contractor</strong></td>
            <td>Pal-Link Construction Pte Ltd</td>
        </tr>
        <tr>
            <td><strong>Consultants</strong></td>
            <td>
            <p>Architect &ndash; AGA Architects Private Limited (Lead consultant)</p>
            <p>Civil &amp; Structural &ndash; T H Chuah &amp; Partners LLP</p>
            <p>Mechanical &amp; Electrical &ndash; Gims &amp; Associates Pte. Ltd.</p>
            </td>
        </tr>
    </tbody>
</table>
<p>For assistance or clarification, contact the HIP project team via email at
<a href="mailto:g34d.serangoon234a@pal-link.com.sg">g34d.serangoon234a@pal-link.com.sg</a>,
call our toll-free hotline 1800-420-2890, or visit the HIP Information Centre:</p>
<table>
    <tbody>
        <tr>
            <td><strong>Location</strong></td>
            <td>Blk 234A Serangoon Ave 2 (void deck)</td>
        </tr>
        <tr>
            <td><strong>Working Hours</strong></td>
            <td>Mondays to Saturdays, 8:00am to 6:00pm (except Sundays and public holidays)</td>
        </tr>
    </tbody>
</table>
<p>We will respond to enquiries within 3 to 5 working days.</p>

Home Improvement Programme at Blocks 232A, 234A, 236A and 255 to 258 Serangoon Avenue 2 / Central Drive