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App Route

The HIP works will take about 18 months to complete after the announcement of the successful poll. An HDB
	Project Director will lead the HIP project team comprising a main contractor and consultants and manage the HIP
	project. The details of the contractor and consultants are as follows:
<table>
	<tbody>
		<tr>
			<td>Main Contractor: </td>
			<td>Khian Heng Construction Pte Ltd</td>
		</tr>
		<tr>
			<td> Consultants:</td>
			<td>
				Architect - Surbana Jurong Consultants Pte Ltd
				Civil &amp; Structural - Surbana Jurong Consultants Pte Ltd
				Mechanical &amp; Electrical - Surbana Jurong Consultants Pte Ltd
			</td>
		</tr>
	</tbody>
</table>

HIP Project Team

HIP comprises Essential Improvements which are necessary for public health and safety, Optional Improvements, and
Enhancement for Active Seniors (EASE) Improvements. Here are the works covered under each segment.
<table>
 <tbody>
 <tr>
 <td>Essential Improvements </td>
 <td>Optional Improvements </td>
 <td> Enhancement for Active Seniors (EASE) Improvements</td>
 </tr>
 <tr>
 <td>
 <ul>
 <li>Repair of spalling concrete and structural cracks</li>
 <li>Replacement of cast iron waste/ soil pipes</li>
 <li>Replacement of cracked or leaked UPVC waste/ soil pipes</li>
 <li>Replacement of existing pipe sockets with new clothes drying rack**</li>
 </ul>
 </td>
 <td>
 <ul>
 <li>Replacement of main door*** and grille gate</li>
 <li>Toilet upgrading</li>
 <li>Replacement of refuse chute hopper*</li>
 </ul>
 </td>
 <td>
 <ul>
 <li>Slip-resistant treatment to floor tiles in toilets/ bathrooms</li>
 <li>Installation of grab bars</li>
 <li>Installation of ramps in flat and at main entrance subject to technical feasibility</li>
 <li>Installation of handrail at flat entrance with step(s)</li>
 <li>Widening of toilet/ bathroom entrance</li>
 <li>Lowering of toilet/ bathroom entrance kerb</li>
 <li>Installation of wall-mounted foldable shower seat</li>
 <li>Installation of home fire alarm device</li>
 <li>Installation of bidet spray</li>
 <li>Changing of existing small lighting switch to rocker switch</li>
 </ul>
 </td>
 </tr>
 </tbody>
</table>
*where applicable 
**Type of clothes drying rack 
HDB will determine the type of clothes drying rack that will be installed for your flat based on considerations
such as the technical design and structure of the building, the configuration and features of each flat, and
other site conditions. As a result, there may be different types of clothes drying racks within your
neighbourhood. 
Under HIP, new clothes drying rack will only be provided to replace the existing pipe sockets of a flat. If there
are no existing pipe sockets, no clothes drying rack will be provided.
***Type of main door 
The type of main door to be offered, i.e. fire-rated or non-fire-rated, depends on the requirements from
SCDF.

Scope of HIP Works

Before the start of the upgrading works, the HIP project team will contact you to carry out a condition survey
		to:
<ul>
	<li>Record your flat's existing conditions.</li>
	<li>Check and remove loose spalling concrete, and mark out the spalled areas for repair. To reduce
			inconvenience to you, the repair will be carried out in tandem with other improvement works.</li>
	<li>Check if there is an existing toilet ceiling leak. The consultant will investigate and confirm the source
			of the leak, and advise you accordingly.</li>
	<li>Advise you on the number and locations of grab bars and ramps to be installed in your flat, and take wrist
			height measurements for the grab bar installation.</li>
	<li>Check whether the wiring for your existing water heater complies with the regulations. We will inform you
			if the rewiring of your heater is required as part of the reinstatement works under the toilet upgrading. If
			you do not wish to re-wire the circuitry, your existing water heater, and its piping and electrical circuit
			inside the toilet will not be reinstated after toilet upgrading. If you opted out of toilet upgrading, we
			will advise you to opt in for the rewiring for your existing heater at a subsidised cost if its wiring is
			found not following the regulations.</li>
	<li>Check the fire requirements for your flat's main entrance and confirm the type of main entrance door that
			is offered.</li>
</ul>
Here are additional things for you to take note of:
<ul>
	<li>We will need to remove your kitchen cabinet if it obstructs the soil/ waste discharge pipes that need to
			be replaced. You have to engage your own contractor to reinstate your kitchen cabinet, or work out a private
			arrangement with the HIP contractor to do it for you.</li>
	<li>You may work out a private arrangement with the HIP contractor if you need their services to cover works
			that do not fall within the scope of HIP, but are related to it. For example, you may need the contractor to
			reinstate your kitchen cabinets, which is not part of the HIP works. This is to ensure that the HIP works
			are completed within your flat within 10 working days.</li>
	<li>You should agree on the scope and cost of such works with the HIP contractor in writing at the Information
			Centre before work commences.</li>
	<li>Contractors and their workers are not allowed to solicit works directly from residents. If you encounter
			this, please report it to the Information Centre.</li>
</ul>
Water Test
If you opt out of toilet upgrading, the HIP team will contact you before the commencement of works to arrange
		for a water test at your toilets to ensure that there are no leaks to the flat below. Your toilet does not need
		to be upgraded if it passes the water test. However, if there is already an existing leak before the water test
		or if a leak is detected during the water test, you will be required to opt in the toilet upgrading.
If you do not proceed with HDB's water test or the toilet upgrading (after the water test fails), you will be
		fully responsible for any future ceiling leak to the lower floor flat for 6 years. After the 6-year period, the
		upper and lower flat owners will be jointly responsible for any ceiling leak, as required under the Lease
		Agreement.

Condition Survey & Water Test in Your Flat

Payment is required only after all the upgrading works have been completed. We will send an invoice to inform you on your upgrading cost share.
All Singaporean Citizen households do not need to pay for the Essential Improvements as these will be fully paid for by the Government. You will only need to pay for the Optional and EASE improvement items that you have chosen.

Cost of HIP and EASE

The upgrading works for the first block in your precinct will be carried out approximately 4 months after the
successful poll. To assist you in your preparation for the upgrading work, the tentative work schedule for your
block will be made available from 1Q 2024.
The works in your flat will be carried out as follows:
<table>
 <tbody>
 <tr>
 <td>Block</td>
 <td>Tentative commencement*</td>
 </tr>
 <tr>
 <td>501</td>
 <td>1Q 2024</td>
 </tr>
 <tr>
 <td>502</td>
 <td>1Q 2024</td>
 </tr>
 <tr>
 <td>503</td>
 <td>1Q 2024</td>
 </tr>
 <tr>
 <td>506</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>504</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>505</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>507</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>508</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>509</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>510</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>511</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>512</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>513</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>514</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>505A</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>505B</td>
 <td>2Q 2024</td>
 </tr>
 <tr>
 <td>505C</td>
 <td>2Q 2024 </td>
 </tr>
 <tr>
 <td>505D </td>
 <td>2Q 2024 </td>
 </tr>
 <tr>
 <td>514A </td>
 <td>2Q 2024 </td>
 </tr>
 <tr>
 <td>514B</td>
 <td>2Q 2024 </td>
 </tr>
 <tr>
 <td>514C</td>
 <td>3Q 2024 </td>
 </tr>
 </tbody>
</table>
*The schedule may change according to the site conditions.

Tentative Block Schedule

To help you plan for the HIP upgrading works in your flat, we will notify you in writing before carrying out the upgrading works. The first notice will be issued 1 month before commencing works, and another notice 2 weeks later.
We will also call you 3 days before starting the upgrading works in your flat.

Notices for the HIP Upgrading Works in Your Flat

If you require any further assistance or clarification, please do not hesitate to contact the HIP Project Team or
	visit the HIP Information Centre.
<table>
	<tbody>
		<tr>
			<td>Information Centre:</td>
			<td>Open Space beside Block 503 Bishan Street 11</td>
		</tr>
		<tr>
			<td>Working Hours:</td>
			<td>Mondays to Saturdays, 8:00am to 6:00pm (except Sundays and public holidays)</td>
		</tr>
		<tr>
			<td>Toll-free Hotline:</td>
			<td>1800-359-9035</td>
		</tr>
		<tr>
			<td>Feedback Email:</td>
			<td><a title="g32d.bishanst11@khianheng.com.sg" href="mailto:g32d.bishanst11@khianheng.com.sg?subject=g32d.bishanst11%40khianheng.com.sg">g32d.bishanst11@khianheng.com.sg</a>
			</td>
		</tr>
	</tbody>
</table>
We will get back to you within 3 to 5 working days for enquiries.

Home Improvement Programme at Blocks 501 - 514, 505A, 505B, 505C, 505D, 514A, 514B & 514C Bishan Street 11/13