Q1 What is a complete resale application?

A1 A resale application is complete when HDB receives a resale application form from both the flat sellers and buyers. Flat sellers and buyers must submit their respective portion of the resale application, together with the necessary documents, within 7 calendar days of each other. Otherwise, incomplete applications will lapse and there will be no refund for the administrative fee paid. Both parties will then have to restart the application process.

To avoid last minute rush and allow some time for any unexpected events, please submit both portions of the resale application early.

Q2 I am the second party who is submitting my portion of the resale application and have encountered an error message: "The information provided by buyers and sellers are different.". What is the problem?

A2 The system will match common information, i.e. flat address, resale price, option fee, deposit, option grant date, option exercise fee and OTP serial number provided by flat seller and buyer in their respective portions of a resale application. Hence, both parties must provide consistent information about their transaction.

Please refer to the OTP and check the information you have provided. If the first party is the one who caused the error, please advise him/ her to write to us for assistance.

Q3 Must I upload all the required documents when I submit a resale application?

A3 Yes. You must upload all the required documents together with the resale application. Otherwise, the resale application will be rejected.

Q4 Whose contact number or email address should be provided in the resale application?

A4 Please provide the contact numbers and email addresses of the flat sellers and buyers so that they can be updated on the progress of their transaction. HDB may also reach out to them for information where necessary.

Q5 How can I apply for the Enhanced Contra Facility (ECF)?

A5 The ECF is to facilitate the concurrent sale of an HDB flat and purchase of a resale flat so that the contra party can use the funds from the sale to finance the purchase. Applicants must submit their applications for both transactions at the same time. They must state their request for the ECF in both flat applications. Both transactions will be completed on the same day.

To be eligible for the ECF, the applicants:
- Must not have an outstanding housing loan with a financial institution for the flat they are selling.
- Are not taking a housing loan from a financial institution for the flat purchase.
- Must appoint HDB to act for them in the sale and purchase of both flats.

Q6 How do I submit the resale applications for contra cases?

A6 There are 3 parties involved in contra cases, as illustrated below.

As the contra party, Mr Koh will submit 2 sets of application: an application to sell his flat A and an application to buy flat B. The applications are to be submitted separately.

In both applications, Mr Koh must state that he is applying for "contra" and to provide the contra flat address.

All portions of the applications (by the 3 parties) must be submitted within 7 calendar days.

Q7 I am submitting my portion of the resale application but do not agree to the flat seller’s Extension of Stay. What should I do?

A7 The Temporary Extension of Stay is subject to flat buyer’s agreement. We would suggest that you discuss with the flat sellers on the application. If the flat sellers wish to cancel the Extension of Stay, please advise them to write to us to amend their portion of the resale application.

Q8 Can my appointed property agent submit a resale application on my behalf?

A8 Yes.

Q9 I do not want my property agent to see my personal information and confidential documents. What can I do?

A9 Please submit your portion of the resale application by yourself via the HDB Flat Portal. Thereafter, please write to us to provide the details of your property agent and make a request not to reveal your personal information to your property agent.

Q10 Where can I view the status of my resale application?

A10 The HDB Flat Portal provides a step-by-step guide on your flat transaction journey. Please log in to the HDB Flat Portal > My Flat Dashboard to view your progress and status of your resale application.

Submit Resale Application