Q1 When and how will I be notified of the ballot results?

A1 You will receive an email notification to login to the HDB Flat Portal to check the ballot results, within 2 months after the application period has closed. The timeline to release the ballot results is dependent on the sales launch and flat supply.

Q2 I have received my ballot result and my HFE letter is expiring soon. Do I need to apply for another HFE letter?

A2 If you book a flat based on your ballot result, you would not need to apply for another HFE letter.

Q3 Why is my queue number so large even though I am a first-timer applicant or have applied for a flat under a priority scheme, e.g. Family Parenthood Priority Scheme (FPPS) and/ or Family Care Scheme (FCS) (Proximity)?

A3 First-timer applicants and those applying under the priority schemes have a higher chance of being shortlisted within 100% of the flat supply according to the computer ballot. However, there is no priority given in the queue positions for flat booking. While most of the flat supply is set aside for first-timer applicants, the shortlisted applicants are invited to book a flat based on their balloted queue positions. It would not be possible for all first-timer applicants to get small queue numbers.

Q4 I have applied for a flat in several BTO exercises but have not gotten a chance to book a flat. Is there any help for me?

A4 First-timer families who have been unsuccessful in 2 or more BTO applications for a Standard flat will receive an additional ballot chance (on top of their usual 2 ballot chances) in their subsequent Standard flat BTO applications.

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