Overview	This site provides customers information on the availability of the concourse spaces and the ability to book the use of the spaces via the internet at a time and place of their convenience.
Operating hours	The e-Service is available 24 hours except during scheduled down time.
Eligibility	All members of the public who has a business (i.e. Unique Entity Number) is eligible to use the e-Service.
Requirements	You need to have internet access and credit card to make payment.
Offline procedures	Service is available only electronically. For any urgent bookings, you may contact the Managing Agents of the respective complexes for assistance: Dawson Place, CPG FM Pte Ltd: 6479-7716 or email: dawson.place@cpgfm.com.sg Kitchener Complex, CPG FM Pte Ltd: 6299-0873 or email: kitchener.complex@cpgfm.com.sg
How to unsubscribe	No subscription is needed to use this online service.
Refund process	As stated in the Terms and Conditions, any cancellation of the Event must be made in writing. On proper notice being received, a refund of all monies, free of interest and excluding the administration deposit, which have been paid in advance will be made, subject to the following deductions:- 100% of the total rental charge shall be forfeited if cancellation is made 14 days or less before the commencement date of the Event.
Contact	If you encounter any problems with this e-Service, you may contact the Managing Agents of the respective complexes for enquiries: Dawson Place, CPG FM Pte Ltd: 6479-7716 or email: dawson.place@cpgfm.com.sg Kitchener Complex, CPG FM Pte Ltd: 6299-0873 or email: kitchener.complex@cpgfm.com.sg

FAQ

Q1: How do I go about booking the concourse spaces?

Q2: How long do you take to process the application and when will I know if I am successful/unsuccessful?

Q3: What are the charges for the rental of the concourse spaces?

Q4: What happen if I cancel my event?

Q5: Are there any restrictions of trades?

Q6: What is the timing that I can come in for my setting-up and dismantling?

Q7: What is the height limit for panels/partitions/free standing signages?

Q8: How do I apply for electricity and telephone lines?

Q9: Whom do I contact if I have any queries?

Q1: How do I go about booking the concourse spaces?

A1: Interested applicants can submit their application via the e-Booking of Facilities and Space e-Service. Applicants can book for lots at the concourse spaces for up to two month in advance. Full payment of rental fee is to be made electronically via credit card for applications received on the internet.

Q2: How long do you take to process the application and when will I know if I am successful/unsuccessful?

A2: Applications received via the internet with the pre-approved trade list will obtain online approval immediately. Applicants will receive a confirmation email once the application is submitted successfully. However, if the trade is not within the pre-approved list, applicants will need to approach the Managing Agents of the respective commercial complexes for assistance.

Q3: What are the charges for the rental of the concourse spaces?

A3: There are weekday (Mon – Thu) and weekend (Fri – Sun, including Public Holidays) rates ranging from $30 per lot per day to $45 per lot per day for weekday; and $40 per lot per day to $65 per lot per day for weekend. The Terms & Conditions and Layout details are at the website.

Q4: What happen if I cancel my event?

A4: As stated in the Terms and Conditions, any cancellation of events must be made in writing to Properties & Land Group, Housing & Development Board. 100% of the total rental charge will be forfeited if the cancellation is made 14 days or less before commencement date of the Event.

Q5: Are there any restrictions of trades?

A5: Do refer to the Terms and Conditions for the list of trades that are strictly not allowed. On top of that, audio sound systems and microphones are not permitted to be used. Ad hoc requests like the use of a stage, performances, etc. will be approved on case-by-case basis via email/ letter.

Q6: What is the timing that I can come in for my setting-up and dismantling?

A6: Setting-up can be done one day before the event after 11pm and dismantling work must be cleared by 11pm on the last day of the event.

Q7: What is the height limit for panels/partitions/free standing signages?

A7: The maximum height limit is 1.5m.

Q8: How do I apply for water or electricity ?

A8: You can apply for water or electricity together with the application. There will be an additional charge for electricity at $10 per day, and water at $5 per day.

Q9: Whom do I contact if I have any queries?

A9: You may contact the Managing Agents of the respective commercial complexes for enquiries:

Dawson Place, CPG FM Pte Ltd: 6479-7716 or email: dawson.place@cpgfm.com.sg
Kitchener Complex, CPG FM Pte Ltd: 6299-0873 or email: kitchener.complex@cpgfm.com.sg

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