Find out what activities can continue and whether your appointments are affected during this period of heightened alert.
Q: Can I carry out renovation works for my flat?
In line with BCA’s latest guidelines, renovation and building-related works/ services can continue. However, if you are residing within the flat where works are carried out, not more than 5 workers are allowed per day, with strict Safe Management Measures in place. For more details, please refer to BCA’s renovation works FAQs.
As many residents are working from home during this period, please remind your renovation contractors to adopt good working practices to minimise inconveniences to your neighbours.
Q: Why are renovations allowed to continue when many residents are working from home?
Delaying home renovations may inconvenience those who have already sold off their previous flat and need to move into their new home quickly. Hence, we urge all residents to exercise patience and understanding of such renovation works.
Q: When will suspended HIP works resume?
We will update you at least 2 weeks prior to the resumption of HIP works, so that you can make the necessary arrangements.
Q: What if I need some of the HIP works urgently, e.g. spalling concrete repair?
You may contact the HIP site office in your precinct for assistance.
Q: Will my scheduled EASE improvement works or repair works* proceed?
[*including repairs to ceiling leak and spalling concrete under the Goodwill Repair Assistance (GRA) Scheme]
EASE improvement works and repair works will proceed as scheduled, with not more than 5 workers per day per household and strict Safe Management Measures in place.
Q: Can I decide to cancel or postpone the EASE improvement works or repair works carried out by HDB within flats?
Yes, you may request to do so. However, the rescheduled date of appointment will depend on the availability of the contractors, due to the tight manpower situation in the construction industry.
Q: I have recently applied for an HDB Loan Eligibility (HLE) letter. Will HDB still be processing my application?
We will process your application and keep you informed of the outcome within 14 days of receiving the application and full set of documents.
Q: I need help with deferring my mortgage payment. What can I do?
We have various financial assistance measures to help homeowners who may be facing difficulties with paying their monthly mortgage. You may write in using our e-feedback form or contact us at 1800-225-5432 (8:00am to 5:00pm on weekdays) to discuss your needs.
Q: I have recently applied for an HDB rental flat. Will HDB be processing my application?
We will process your application and inform you of the outcome within 3 weeks of receiving the full set of required information.
Q: Will my appointment to collect keys to my rental flat be affected?
There will be no changes to scheduled appointments to collect keys for rental flats. In the meantime, please write in using our e-feedback form if you have any enquiries.
Q: Can I continue to run a small business from my home under the Home-Based Small Scale Business Scheme?
Businesses under the Home-Based Small Scale Business Scheme may operate, subject to the prevailing Safe Management Measures and industry-sector specific guidelines. For more information, please refer to the Ministry of Health (MOH)'s and other relevant agencies' website.
Q: Can I carry out renovation works for my commercial property?
In line with BCA’s latest guidelines, all renovation works can continue, subject to MOM’s ‘Requirements for Safe Management Measures at the workplace’.
For new renovation works at HDB commercial units, applicants are required to apply for HDB’s renovation permit (where necessary) via the CORENET system. A copy of BCA’s approval must be submitted together with the other documents via the CORENET system.
Q: How can I arrange an inspection to return my SERS flat?
You can arrange an inspection to return your SERS flat through My HDBPage or our SERS enquiry line at 1800-866-3070.
Q: Can I extend the deadline to return my SERS flat, as I need more time for the renovation of my new home?
HDB will assess your request, taking into consideration your circumstances. Please contact your SERS Journey Manager to discuss your needs. You may also call our SERS enquiry line at 1800-866-3070.