You May Want to Know
For counter services at HDB Hub and BranchesArrow down icon
Q: When will counter services at the HDB Hub and Branches be opened?
From 2 Jun until further notice, services at the HDB Hub and Branches will strictly be by appointment only. For the safety of our customers and staff, no walk-ins will be allowed. HDB officers will contact customers directly to schedule their appointments. Customers visiting the HDB Hub and Branches will be required to observe safe distancing and safe management measures.
Q: I need urgent advice and assistance. Can I make an appointment at the HDB Hub or Branch?
Customers will not be able to book their own appointments as our e-appointment system will continue to be suspended. You can use the suite of e-Services on our HDB InfoWEB to liaise with us on residential, business, car parks and other matters. You can also send us your requests via the e-feedback form at www.hdb.gov.sg/efeedback or contact us via the following hotlines for assistance:
For building/ upgrading/ renovation worksArrow down icon
Q: The renovation work in my house was suspended due to the Circuit Breaker. Am I able to resume renovation works for my flat after 2 June 2020?
Residential renovation works that were previously suspended during the Circuit Breaker period will be allowed to resume, provided that the safety pre-requisites outlined under BCA’s COVID-Safe Restart criteria are met.
All companies carrying out renovation works must obtain BCA’s approval before they can resume work. Companies will also need to apply to HDB for the necessary permits (where applicable) after receiving approval from BCA, if they have not previously obtained a renovation permit from HDB. A copy of BCA’s approval must be displayed outside the premises undergoing renovation works. Please refer to BCA’s advisory for details.
Q: When will new home renovation works resume?
New renovation works will only be allowed to start at a later phase. Flat owners may look out for updates from BCA on when new renovation works can resume.
Q: When will HIP works resume?
Upgrading works will not resume for the time-being. HDB is working with BCA and our contractors to assess when and how works can resume in a safe and calibrated manner.
Q: I need assistance with a maintenance issue in my home (e.g. leaking tap/ faulty lockset etc). Where can I get help?
Home owners are responsible for maintaining the interior of their flats, including the fixtures and fittings. If you require professional help, you can engage your own repair contractor, or consider one from among the list of contractors on our Minor Repairs page.
Q: When will GRA* repair works resume?
[*Goodwill Repair Assistance scheme for ceiling leak and spalling concrete]
Contractors will have to demonstrate that they are able to implement the requisite safeguards and obtain BCA’s approval before they can commence work. We will make arrangements with flat owners to carry out the repair works once the contractors have obtained the necessary approvals.
Q: How will HDB prioritise which repair works are to be done first? What about new GRA cases received after 2 Jun 2020?
HDB will assess each request on a case-by-case basis and accord priority to those that require urgent repair. Flat owners who wish to carry out the repair works earlier may consider privately engaging a contractor, subject to approval from relevant authorities.
Q: I have sold my flat and will be moving into another flat. However, I am unable to proceed with renovation works for my next flat and am in urgent need of housing. Can HDB help me?
Flat owners can arrange with the buyers for a temporary extension of stay in the flat for up to 3 months after the resale completion. This is a private arrangement between the buyer and the seller, and the application must be submitted to HDB at email@example.com.
Alternatively, you could discuss with the buyer of your flat to defer the resale completion. If both parties mutually agree to the deferment, please inform your Customer Relations Manager.
You could also consider moving in with relatives or renting from the open market. If you are still unable to find alternative housing arrangements, we will assess whether an interim rental flat can be arranged, on a case-by-case basis, subject to the availability of units. You may submit your request to us via the e-feedback form at www.hdb.gov.sg/efeedback or contact our Branch Service Line at 1800-225-5432.
For buying a new flatArrow down icon
Q: Will there be any delays to the completion of new flats under construction, in view of the disruption in construction activities?
The COVID-19 pandemic and associated public health measures imposed by Governments around the world have disrupted supply chains and created manpower shortages. The Circuit Breaker measures put in place also saw the suspension of work at construction sites since 7 April. All these have inevitably affected the construction timelines across all building projects.
BCA has put in place a set of COVID-Safe Restart Criteria to gradually restart construction works at a calibrated and controlled pace, to allow the construction workforce to resume work safely and to prevent a resurgence in cases. Contractors must put in place precautions such as movement restrictions, and additional safe distancing measures on site and at foreign workers’ residences, before works can restart.
As a result, we expect the completion of BTO projects to be delayed by up to 6 months beyond their Estimated Completion Dates. We are working closely with our contractors and BCA on the resumption of construction works at the various sites. Where the project completion dates are affected, we will keep flat buyers informed of the revised completion dates via their My HDBPage account.
Q: My appointment with HDB (i.e. to book a flat/ sign Agreement for Lease/ collect keys) was deferred due to the circuit breaker period. When will I be informed of my new appointment details?
We will schedule appointments progressively over the next few months, from 2 Jun 2020. Flat buyers will be notified of their new appointments via SMS/ e-mail. They may also login to My HDBPage at HDB InfoWEB for more details.
Q: My Option to Purchase to buy the new flat will expire soon. Will HDB cancel my flat application?
We will schedule an appointment for you to sign the Agreement for Lease on your new flat over the next few months. Meanwhile, we will extend the deadline for you to exercise the Option to Purchase.
Q: The May 2020 BTO launch was deferred. When will the next BTO exercise be held?
The Build-To-Order (BTO) exercise originally scheduled for launch in May 2020 will be combined with the August 2020 BTO exercise. Please refer to our press release for more details.
For buying/ selling of resale flatsArrow down icon
Q: I have submitted my resale application during the circuit breaker period. When will my application be registered and the completion appointment be scheduled?
We will gradually resume the registration of resale applications and schedule their completion appointments over the next few months, from 2 Jun 2020.We will inform you via email and SMS once your application is registered and the completion date is fixed.You can also track the status of your application on the HDB Resale Portal, using your SingPass.
Q: Since my application was deferred by the circuit breaker period, can I request to expedite the completion of my transaction to an earlier date?
The completion date given in the acceptance letter is the earliest possible date to complete your transaction.
Q: We need to hand over our flat to the flat buyer on the scheduled completion appointment. However, our next flat is not ready as the renovation works have been suspended. Can we defer the completion appointment?
ou can defer the resale completion, as long as both you and your buyer mutually agree to it. Please inform our Customer Relations Manager once you have obtained your buyer’s consent.
Q: My Temporary Extension of Stay arrangement with the buyers is going to expire, but the renovation works for my next home have been delayed. What can I do?
You may wish to discuss with your flat buyer to further extend your stay in the flat. Once you have obtained your buyer’s written consent for the extension, please submit the application to HDB at firstname.lastname@example.org.
Alternatively, you and your flat buyer could consider deferring the resale completion. If both parties mutually agree to the deferment, please inform our Customer Relations Manager.
You could also consider moving in with relatives or renting from the open market. If you are still unable to find alternative housing arrangements, we will assess whether an interim rental flat can be arranged, subject to the availability of units. You may submit your request to us via the e-feedback form at www.hdb.gov.sg/efeedback or contact our Branch Service Line at 1800-225-5432.
Q: Can flat buyers inspect the resale flat for vacant possession before the completion appointment?
Flat buyers have a contractual right to conduct a final inspection of the flat to ensure that vacant possession will be delivered on the completion of the resale transaction. If the inspection is carried out physically at the resale flat, both the flat sellers and buyers must observe the prevailing safe distancing measures, minimise the number of people present, and keep the inspection time as short as possible. Alternatively, flat buyers may request the sellers for photographs or a video recording of the flat.
Q: I am buying a resale flat with a housing loan and/or my CPF funds and have submitted a Request for Value through the Resale Portal. Will HDB’s appointed valuer be visiting my flat to conduct the valuation?
In view of the COVID-19 situation, HDB’s appointed valuer will not be carrying out physical inspections of the flat. To facilitate their valuation, they may request the flat owner or their salesperson to submit the latest photographs of the flat.
Q: I have a salesperson assisting me with my transaction. Could my salesperson accompany me when I attend my completion appointment at HDB Hub?
Only flat sellers and buyers can be present at the completion appointment at HDB Hub to sign the necessary documents. Salespersons are not allowed to be present at the appointments.
For financing a flat purchase & mortgage assistanceArrow down icon
Q: I have recently applied for an HDB Loan Eligibility (HLE) letter. Will HDB still be processing my application?
We will process your application and keep you informed of the outcome within 14 days of receiving the full set of documents.
If you need to submit outstanding documents, you can do so via our e-Service, MyDoc@HDB using your SingPass and indicate the HLE letter reference number.
Q: I need help with deferring my mortgage payment. What can I do?
We have various financial assistance measures to help homeowners who may be facing difficulties with paying their monthly mortgage. You can contact us at 1800-225-5432 (8am to 5pm on weekdays) to discuss your needs.
For renting a flat from HDBArrow down icon
Q: I have recently applied for an HDB rental flat. Will HDB be processing my application?
We will process your application and inform you of the outcome within 3 weeks of receiving the full set of documents.
Q: I have received notification that I will be allocated a rental flat. When will I be able to collect the keys?
We will schedule an appointment for you to collect the keys to your rental flat. In the meantime, you may write to us at email@example.com if you have any enquiries.
For businessesArrow down icon
Q: I run a small business from my home under the Home-Based Small Scale Business Scheme. Can I resume my business now that we have exited the Circuit Breaker period?
From 2 June 2020, all businesses under the Home-Based Small Scale Business Scheme that operate using a delivery/ collection model will be allowed to resume. Other home-based businesses that involve customers entering the household will continue to be suspended. Please refer to the Ministry of Health’s press release for details.
Q: I am a tenant at a shop or office managed by HDB. Are there any assistance measures available for businesses during this challenging period?
The Government has announced several measures as part of the Unity, Resilience, Solidarity, and Fortitude Budgets to help cushion the impact of COVID-19 on businesses, including enhanced rental rebates. Qualifying tenants in HDB shops and social-communal facilities will receive four months of rental rebates in total, while qualifying tenants in HDB offices will receive two months of rental rebate in total.
Tenants may also approach HDB to discuss options for more flexible rental payments such as instalment plans, if needed. Each request will be assessed individually, taking into account the business’s circumstances.
In addition, the Government provides holistic support to businesses, including the Temporary Bridging Loan and Enhanced SME Working Capital Loan Programmes, and the Jobs Support Scheme which provides wage support to employers, to help them retain their local employees. The Government will also be allocating funds to support businesses in their digital transformation, such as through the Digital Resilience Bonus and a bonus of $300 per month over five months to encourage more stallholders to use e-payments.
Should you wish to know more about current Government Assistance Schemes which can help to improve cash flow (e.g. Enhanced Enterprise Financing Scheme - SME Working Capital Loan, Corporate Income Tax Rebate) and transform your business (e.g. GoBusiness, Market Readiness Assistance), please refer to the Singapore Budget Website for more details.
For more details on the Government Assistance Schemes, you can visit the following sites:
Q: I am a tenant at a shop or office managed by HDB. Can I resume my business after the Circuit Breaker period?
From 2 June 2020, permitted businesses will be allowed to gradually resume activities in a phased manner. For the full list of businesses that may operate from 2 June 2020, please refer to https://covid.gobusiness.gov.sg/permittedlist/.
Q: Am I able to resume renovation works for my commercial property after 2 June 2020?
Renovation works in non-residential premises will only be allowed at a later date. You may look out for updates from BCA on when such works can resume.
For Selective En bloc Redevelopment Scheme (SERS)Arrow down icon
Q: How can I arrange an inspection to return my SERS flat?
Q: Can I extend the deadline to return my SERS flat, as I need more time for the renovation of my new home?
HDB will assess your request, taking into consideration your circumstances. Please contact your SERS Journey Manager to discuss your needs. You may also call our SERS enquiry line at 1800-866-3070.