Purchase of Residential Floor Plan for Existing Flat

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OverviewThis e-service allows you to purchase HDB residential floor plan(s) of existing flat
Operating hoursThe service is available 24 hours a day (except during maintenance)
RequirementsYou will need to provide the following informations to purchase the plan(s) :
- Purchaser's name
- Contact Number
- Address(es) of floor plan(s) to be purchased 
- e-mail or local mailing address
- Credit card number (Visa or MasterCard)
Offline proceduresIf the service is not available, you can purchase the floor plan from :

a) HDB Hub, Sale of Architectural Plan Counter at 3rd storey, west wing; or

b) Any of our HDB Branch . You may call our HDB Branch Service Line at 1800-2255432 from 8:00am to 5:00pm Mondays to Fridays, to make your request. 
User guideJust provide your search criteria on the main page and click 'I Accept' to view the records.
ContactYou may contact us at 64903203 (Operating Hours: 8:30am to 5:00pm Mondays to Fridays)

FAQ

Q1: What is the Purchase of Residential Floor Plan system?
Q2: Can I purchase unit floor plans using the e-service from overseas?
Q3: How do I pay for the floor plans purchased through the e-service?
Q4: What is the price of a floor plan?
Q5: Can I purchase more than 1 unit floor plans using the e-service?
Q6: How do I know which floor plans I have purchased?
Q7: How long must I wait to get the unit floor plans I have requested?
Q8: How do I view the pdf softcopy plans?
Q9: What is the size and scale of the floor plans?
Q10: Why the floor plan(s) is not to scale when I printed?
Q11: If I do not wish to purchase the floor plans via internet, is there any other way that I can purchase the floor plans?
Q12: Which browser should I use to best view this site?

Q1: What is the Purchase of Residential Floor Plan system?
A1: Purchase of Residential Floor Plan system is an internet based e-service application for purchasing of HDB residential unit floor plans of existing flat. It allows the public to purchase the floor plans via internet. Depending on the mode of delivery selected, the floor plans will either be delivered via e-mail (in softcopy pdf format) or by post (in A4 size).
Q2: Can I purchase unit floor plans using the e-service from overseas?
A2: Yes, you can. Purchase of Residential Floor Plan e-service is an internet based application and therefore can be accessed anywhere. However, you are required to provide a local contact number and delivery mode by post is only applicable for local addresses only.
Q3: How do I pay for the floor plans purchased through the e-service?
A3: The floor plans purchased can be paid using credit card (Visa / MasterCard).
Q4: What is the price of a floor plan?
A4: The price is $5 per unit floor plan (inclusive GST).

For buyers who have opted to receive their floor plans by post, there is an additional charge of $1 per transaction for the postage and handling fee.

We reserve the right to introduce and revise any fees from time to time.
Q5:Can I purchase more than 1 unit floor plans using the e-service?
A5: Yes. If you want to purchase more than 1 floor plans, you can insert more than 1 addresses. Each application allows you to purchase up to 5 plans. If you would like to purchase more plans, you can submit another application after the previous one has been completed.
Q6: How do I know which floor plans I have purchased?
A6: An acknowledgement page showing the details will be displayed upon confirmation of payment. You are advised to keep a copy of the acknowledgement page for your reference.
Q7: How long must I wait to get the unit floor plans I have requested?
A7: For customer who opted to receive the residential floor plan via email, the residential floor plan, if available, can be downloaded immediatelty after payment. Otherwise, we will pocess and send the floor plan to your email address within 3 working days.
For postage request, the floor plan will be printed in A4 size and sent to you by post within 3 working days.

If you have not received the requested plans from us after 3 working days, please contact us at 64903203 or email us at SOP@hdb.gov.sg . You will need to provide us with the order reference number.
Q8: How do I view the pdf softcopy plans?
A8: You can view the softcopy plans using Acrobat Reader version 7 (or latest), which can be downloaded from Adobe website.
Q9: What is the size and scale of the floor plans?
A9: The floor plans are in A4 size with a scale of 1:100.
Q10: Why the floor plan(s) is not to scale when I printed?
A10: To print the floor plans in their original 1:100 scale, you will need to set the 'Page Scaling' option in your printer setting to 'None'.
Q11: If I do not wish to purchase the floor plans via internet, is there any other way that I can purchase the floor plans?
A11: The Residential unit floor plan can also be purchased from :

a) HDB Hub, Sale of Architectural Plan Counter at 3rd storey, west wing; or

b) Any of our HDB Branches. You may call our HDB Branch Service Line at 1800-2255432 from 8:00am to 5:00pm Mondays to Fridays, to make your request.
Q12: Which browser should I use to best view this site?
A12: The Purchase of Residential Floor Plan site is best viewed with Internet Explorer 6.0 (or above) at a screen resolution of 1024 x 768 pixels.