Q4: I am a salesperson submitting application on behalf of my clients (i.e. buyers or sellers). Upon logging in, I encounter an error message "You are not the salesperson of this estate agent". Why should I do?
Q5: While I was in the midst of submitting my Resale Application/ Request for Value, I encountered an "Inactive Time Out" prompt. What should I do?
Q8: To submit Resale Application or Request for Value via the e-Resale system, what information do I need to log on?
Q9: I am a salesperson submitting an application on behalf of my clients (i.e. buyers or sellers). Do I need to log on using my own personal SingPass or using the buyers’/ sellers' SingPass?
Q10: For transactions involving Administrator/ Executor/ Public Trustee, whose SingPass should be used to submit the resale application?
Q11: I have the settings correctly configured, but I am still experiencing "Process in Progress. Please wait..." when I use SingPass. What could be the reason?
Q14: I am the second party who is doing my submission of resale application. After keying the Option Details, an error message “The information provided by buyers and sellers are different.” I am then not able to proceed with the submission of my resale application. What is the problem?
Q15: I am in the midst of filling up the resale application form and realised that I do not have some of the information required (such as spouse’s income etc). What can I do?
Q17: How to submit application to buy Two Adjoining Flats under the Conversion Scheme via the e-Resale system?
Q18:The buyers have exercised the Option to Purchase on 1 January 2017. Both buyers and sellers have agreed to submit the resale application within 30 days under Clause 11 of the Option to Purchase.
Q22: I am submitting a valuation request on 1 Jan 2018 for my transaction which was contracted on or before 31 Dec 2017. I note that I have to pay higher valuation fees. Why is that so?
(i) Salespersons engaged by the buyers or sellers to submit Resale Application;
(ii) Salespersons engaged by the buyers to submit Request for Value.
If you click 'OK', you will continue to have access to the e-Resale system for submission.
If you click 'Cancel', you will not be able to access any confidential information.
Use of SingPass
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Submission Procedures for Resale Application
(i) At the (Online Submission of Resale Applications and Request for Value) page of the e-Resale system, choose 'Submit Resale Application'.
(ii) Log in using your NRIC number and SingPass.
(iii) Provide all the information requested in the application form.
(iv) Submit the resale application and make payment using Credit Card.
Buyers and sellers will have to submit their portions of the resale application separately. If you are the first party who has submitted his portion of the application, you should inform the second party so that he can submit his portion within seven days.
The resale application will only be considered complete when HDB receives both portions of the resale application from the buyer and the seller.
The required transaction details are:-
(a) Resale Price
(b) Option Fee and Option Exercise Fee
(c) Option Grant Date and Option Exercise Date
(d) OTP Serial Number
The resale application will not be accepted if the transaction details provided by the buyers and sellers are different from those stated in the OTP.
The first party to submit his portion of the application is also required to provide the second party's name and NRIC number.
A14a: The system will match the following information provided by the buyer and the seller in their separate applications,
(i) the Resale Flat Address
(ii) the Option-To-Purchase Details (Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Date, OTP Serial No)
Both buyers and sellers have to provide consistent information relating to the resale transaction. If the second party, receives the error message “The information provided by buyers and sellers are different”, it means that the information provided by the second party does not tally with that provided by the first party.
(b) How do I proceed to submit my application?
A14b: You will have to re-check the information you have provided. When filling up this portion, please refer to the Option to Purchase that both buyers and sellers have executed.
You will also have to check with the first party on the information he has provided. In the situation where the error is caused by the first party, you will have to inform HDB. You may contact our Customer Service Officer at 6490 3626 (Mon - Fri from 8:30 am to 5:30 pm) to seek assistance for your submission of the resale application.
The draft application will only be saved for two weeks.
As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.
In both applications, Mr Koh has to indicate that he is applying for "contra" and to provide the contra flat address.
|Mr Koh must indicate "contra" in his application & addresses of the flats he is selling & buying.|
|Mr Tan & Mr Lim need NOT indicate "contra" in their applications.|
All portions of the applications (by the 3 parties) have to be submitted within 7 days.
|Mr Koh must indicate "conversion" in his application & key in the 2 flats addresses that he intends to buy.|
|Mr Tan & Mr Lim need NOT indicate "conversion" in their application.|
A18a: For the resale application to be registered with HDB, the second party must submit his portion of the application within 7 days after the first party has submitted his.
The time period indicated under Clause 11 of the Option to Purchase is a contractual agreement between both parties, and can be extended or expedited with mutual consent.
Submission Procedures for Request for Value
A20 : To submit a Request for Value, you will need to prepare the following information:-
- Address of the flat
- Option to Purchase Serial Number, Option to Purchase Grant Date and Resale Price
- Scanned copy of page 1 of the Option to Purchase (Need to attach a scanned copy of page 1 of the Option to Purchase in your application. File attachment has to be lesser than 1.0 MB and in PDF, JPG, GIF, TIF or PNG file format.)
- Flat owner's name, NRIC number and contact numbers and email address
- All buyers' names and NRIC number
- Contact details of 1 buyer
- Requestor's contact numbers and email address