FAQ

General

A1 : e-Resale system can be used by:-
(i) Salespersons engaged by the buyers or sellers to submit Resale Application;
(ii) Salespersons engaged by the buyers to submit Request for Value. A2 : The e-Resale system is available 24 hours a day, including Sundays and Public Holidays. A3 : For assistance on resale policies and procedures, you may call the Sales/ Resale Customer Service Line at 1800-8663066 during office hours. A4 : Please check against the CEA's Public Register to ensure that your name is updated under the correct estate agent. A5 : If you do not complete the submission of your Resale Application or Request for Value within a certain time frame, the system will prompt you to confirm whether you wish to continue with the transaction.

If you click 'OK', you will continue to have access to the e-Resale system for submission.

If you click 'Cancel', you will not be able to access any confidential information. A6 : The e-Resale system protects the information transmitted by using the SSL (Secure Socket Layer). A8 : You will need to key in your NRIC number and your SingPass password. A9 : As a salesperson, you should choose the "Salesperson" option and log in using your own NRIC number and SingPass. A10 : The person who is doing the submission via the e-Resale system will have to log in using his own NRIC number and SingPass. A12:
(i) At the (Online Submission of Resale Applications and Request for Value) page of the e-Resale system, choose 'Submit Resale Application'.

(ii) Log in using your NRIC number and SingPass.

(iii) Provide all the information requested in the application form.

(iv) Submit the resale application and make payment using Credit Card.

Buyers and sellers will have to submit their portions of the resale application separately. If you are the first party who has submitted his portion of the application, you should inform the second party so that he can submit his portion within seven days.

The resale application will only be considered complete when HDB receives both portions of the resale application from the buyer and the seller. A13 : Personal particulars of the buyers/ sellers and the resale flat transaction details in the Option to Purchase (OTP) are needed.

The required transaction details are:-
(a) Resale Price
(b) Option Fee and Option Exercise Fee
(c) Option Grant Date and Option Exercise Date
(d) OTP Serial Number

The resale application will not be accepted if the transaction details provided by the buyers and sellers are different from those stated in the OTP.

The first party to submit his portion of the application is also required to provide the second party's name and NRIC number. (a) What does this error message means?

A14a: The system will match the following information provided by the buyer and the seller in their separate applications,
(i) the Resale Flat Address
(ii) the Option-To-Purchase Details (Resale Price, Option Fee, Deposit, Option Grant Date, Option Exercise Date, OTP Serial No)

Both buyers and sellers have to provide consistent information relating to the resale transaction. If the second party, receives the error message “The information provided by buyers and sellers are different”, it means that the information provided by the second party does not tally with that provided by the first party.

(b) How do I proceed to submit my application?

A14b: You will have to re-check the information you have provided. When filling up this portion, please refer to the Option to Purchase that both buyers and sellers have executed.
You will also have to check with the first party on the information he has provided. In the situation where the error is caused by the first party, you will have to inform HDB. You may contact our Customer Service Officer at 6490 3626 (Mon - Fri from 8:30 am to 5:30 pm) to seek assistance for your submission of the resale application. A15 : There is an option to allow you to save the application as a draft (Save as Draft). You may then complete the application later for submission.

The draft application will only be saved for two weeks. A16 : For contra cases, there are 3 parties involved. Pls refer to the illustration below.

As the contra party, Mr Koh will have to submit 2 sets of application; an application to sell his flat A and an application to buy flat B. The applications will have to be submitted separately.

In both applications, Mr Koh has to indicate that he is applying for "contra" and to provide the contra flat address.
 

	Mr Koh must indicate "contra" in his application & addresses of the flats he is selling & buying.
	Mr Tan & Mr Lim need NOT indicate "contra" in their applications.

All portions of the applications (by the 3 parties) have to be submitted within 7 days. A17 : Pls refer to the illustration below.

 

	Mr Koh must indicate "conversion" in his application & key in the 2 flats addresses that he intends to buy.
	Mr Tan & Mr Lim need NOT indicate "conversion" in their application.

 

Q20: What is the information required to submit a Request for Value?

A20 : To submit a Request for Value, you will need to prepare the following information:-

- Address of the flat
- Option to Purchase Serial Number, Option to Purchase Grant Date and Resale Price
- Scanned copy of page 1 of the Option to Purchase (Need to attach a scanned copy of page 1 of the Option to Purchase in your application. File attachment has to be lesser than 1.0 MB and in PDF, JPG, GIF, TIF or PNG file format.)
- Flat owner's name, NRIC number and contact numbers and email address
- All buyers' names and NRIC number
- Contact details of 1 buyer
- Requestor's contact numbers and email address

A21 : The buyer can check the status of the request via the HDB Resale Portal. He will have to log in using his NRIC number and SingPass.