Contact Us
We believe in being accessible to you. You can use the channels listed below to get in touch with us.
For most correspondences, we will reply within 14 working days. For general enquiries, our reply will be faster and we will get back to you within 3 to 5 working days. For case-specific enquiries and appeals, we may need more time to assess your request and circumstances, and we seek your understanding if we take longer to respond. If you are sending us an email, please keep your attachments within 6MB. Thank you!
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Overview
Here are the various ways you can contact us.
Arrow down icon1. General enquiries:
- Main line: 6490-1111 (weekdays: 8:30am to 5:00pm)
- Fax: 6490-1033
- Email: hdb@mailbox.hdb.gov.sg
- Address:
HDB Hub
480 Lorong 6 Toa Payoh
Singapore 310480
2. Sales/ Resale:
- Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
- Email: hdbsales@mailbox.hdb.gov.sg or hdbresale@mailbox.hdb.gov.sg
- If you have questions about buying or selling an HDB flat, you can make an appointment with our Customer Relations Executives before you visit us at HDB Hub, and save on waiting time
- For enquiries about:
- Buying or selling flats
- Status of applications
- Application procedures
- Scheme details
- Eligibility conditions
3. Our Branches:
- Branch Service Line: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
- For enquiries about:
- Lease services applications
- Tenancy services
- Housing maintenance services
- Car park services
- Housing finance services
4. Commercial properties:
- Properties and Land General Enquiry Line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
- Email: plgmail@mailbox.hdb.gov.sg
- For enquiries about:
- Tenancy matters (for rental commercial property)
- Lease matters (for sold commercial property)
- Maintenance matters
- e-Services
- Bookings for bus interchange space via email
- Bookings of common area for promotional activities
5. Others:
- Quality Service Manager (QSM) Line:
- We welcome your feedback on our service, whether it is about a positive experience you have enjoyed or feedback that will help us improve our service. You can share your experience with us through any of these channels:
- Email: QSM@mailbox.hdb.gov.sg
- e-Feedback Form
- Hotline: 1800-866-3063 (weekdays: 8:30am to 5:00pm)
- Fax: 6490-1033
6. In print:
Printed information on HDB is readily available from HDB Hub and our Branches. This includes published information on individual topics, such as the flat application scheme, home renovation “Do's and Don'ts”, how to buy Season Parking through GIRO.
7. Corporate social media channels:
8. Singapore Government Directory:
You can find the contacts of key HDB officers in the Singapore Government Directory.
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Buying or selling a flat
Here’s how you can contact us for enquiries regarding the status of your applications, application procedures, scheme details, and eligibility conditions.
Arrow down icon- Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
- View the Interactive Voice Response Options
- Email:
- For sales related matters: hdbsales@mailbox.hdb.gov.sg
- For resale related matters: hdbresale@mailbox.hdb.gov.sg
- Visit us in person:
You will need to make an appointment through our e-Appointment service before visiting us at HDB Hub. You can also use the service to view your appointment details, change your appointment details, or cancel the appointment.
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 1st Storey
Singapore 310480Our opening hours are:
- Weekdays: 8:00am to 5:00pm
- Saturdays: 8:00am to 1:00pm
- Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
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Renting a flat from HDB
Please do not hesitate to contact us if you have any enquiries regarding application procedures, eligibility conditions, and tenancy matters under the Public Rental Scheme. If you are looking for other lease services such as renting out of flats/ rooms of HDB purchased flats, please contact your managing HDB Branch under ‘Branch service and contact information’.
Arrow down icon- Hotline: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
- Fax: 6854-3493
- Email: hdbrental@mailbox.hdb.gov.sg
- Visit us in person:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm, Saturdays: 8:30am to 1:00pm)
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Living in HDB flats
Check out the contact information regarding maintenance-related requests inside and outside the flat, and car park matters. The contact details for issues regarding the Selective En bloc Redevelopment Scheme and feedback on the Town Council Management Report framework are here as well.
Arrow down iconMaintenance-related requests inside the flat
For urgent requests that require immediate attention, such as a wall collapse or severe column cracks, you can call our:- Branch Service Line at 1800-225-5432 (weekdays: 8:00am to 5:00pm)
- Essential Service Providers’ 24-hour hotline
Constituency
Essential Service Provider
Ang Mo Kio GRC
Bishan-Toa Payoh GRC
Jalan Besar GRC
Tanjong Pagar GRC
Nee Soon GRC
Hougang SMC
Aljunied GRC
Potong Pasir SMC
Sengkang West SMC
Radin Mas SMC
C&W Services Operations Pte Ltd
1800-241-7711
East Coast GRC
Fengshan SMC
Marine Parade GRC
Pasir Ris – Punggol GRC
Tampines GRC
Punggol East SMC
Mountbatten SMC
MacPherson SMC
CPG Facilities Management Pte Ltd
1800-325-8888
Bukit Batok SMC
Bukit Panjang SMC
Chua Chu Kang GRC
Holland- Bt Timah GRC
Jurong GRC
Marsiling – Yew Tee GRC
Sembawang GRC
West Coast GRC
Yuhua SMC
Pioneer SMC
Hong Kah North SMC
C&W Services Operations Pte Ltd
1800-275-5555
Maintenance-related requests for common areas
Town Councils are responsible for controlling, managing, maintaining, and improving the common property of HDB residential flats and commercial property within the Town. You can visit www.towncouncils.sg to find out more about its functions.
For management and maintenance of the common areas outside your flat such as corridor lighting defects, staircase, and void decks, you can call:- The Town Council managing your flat (during office hours)
- The Town Council’s Essential Service Providers’ 24-hour hotline
Town Council
Hotline
(During Office Hours) and EmailEssential Service Provider(24-hour)6453-0511
C&W Services Operations Pte Ltd
1800-241-7711
6259-6700
6298-9222
1800-272-6415
Nee Soon 6758-0129
East Coast-Fengshan 6444-9549
CPG Facilities Management Pte Ltd
1800-325-8888Marine Parade 6241-6044
Pasir Ris-Punggol 6585-4938 (Pasir Ris office)
6590-9500 (Punggol office)
6489-0520 (Sengkang/ Rivervale office)
Tampines 6781-2222
6569-0388
C&W Services Operations Pte Ltd
1800-275-5555
1800-766-9100
6561-2222
Marsiling-Yew Tee 6430-7800
6368-3100
6776-0271 (Clementi office)
6896-4890 (Boon Lay office)
6744-1033
EM Services Pte Ltd
6385-8888
Car park matters
For any enquiries, you can email hdbcarparks@mailbox.hdb.gov.sg. We are located at:
HDB Hub
480 Lorong 6 Toa Payoh
West Wing 3rd Storey
Singapore 310480
(weekdays: 8:00am to 5:00pm and Saturdays: 8:00am to 1:00pm)You can refer to the table below to contact the relevant HDB officers about your enquiries.
Type of Enquiry
Hotline
Fax No.
Parking offences
Prosecution
(car park court summons and Warrant of Arrest)
Payment of season parking through GIRO
1800-225-5432
(weekdays: 8:00am to 5:00pm)
6854-3491
Car park enforcement
(reporting parking problems in HDB car parks, such as obstruction caused by illegal parking)
1800-338-6622
(24-hour)N/A
Selective En bloc Redevelopment Scheme (SERS)
Here’s how you can contact us for enquiries about rehousing benefits, financial package for replacement flats, and related procedures:
- SERS enquiry line: 1800-866-3070 (weekdays: 8:00am to 5:00pm)
- Email: hdbsers@mailbox.hdb.gov.sg
- Visit us:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 2nd Storey
Singapore 310480 (weekdays: 8:00am to 5:00pm, Saturdays: 8:00am to 1:00pm)
You can use our e-Appointment service to make an appointment with us.
Feedback on Town Council Management Report (TCMR) framework
Town Councils will need to ensure proper governance and accountability as specified by MND under the Town Councils Act and Town Councils Financial Rules. HDB will advise and assist MND in its regulatory duties over Town Councils.
Let us know if you would like further clarifications on the TCMR framework:
- TCMR enquiry line: 1800-866-3078 (weekdays: 8:30am to 5:00pm)
- Email: tcmr_feedback@mailbox.hdb.gov.sg
- Check out the TCMR framework for more details
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Businesses
Check out the contact information regarding commercial properties, booking of HDB Hub facilities, sale of floor plans, directory of renovation contractors, and temporary use of vacant state land.
Arrow down iconCommercial properties
For any enquiries about commercial properties, feel free to contact us:
- General line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
- Fax: 6397-2477 or 6397-2478
- Email: plgmail@mailbox.hdb.gov.sg
- Visit us in person:
Before you visit us at HDB Hub, you can use our e-Appointment service to make an appointment, and save on your waiting time. You can also use the service to view your appointment details, change your appointment details, or cancel the appointment.
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm, Saturdays: 8:30am to 1:00pm) - For more information about our Commercial properties and complexes, you can contact our Commercial Properties Managers
Booking HDB Hub facilities
You can book HDB Hub facilities through the following 2 venues:
- HDB Hub Convention Centre
- Hotline: 6490-2927 (weekdays: 8:30am to 5:30pm)
- Email: hdb.convention.centre@cpgfm.com.sg
- Address:
HDB Hub Convention Centre
Basement 1, HDB Hub
480 Lorong 6 Toa Payoh
Singapore 310480 - View the location map
- Check out the rental rates and seating plan
- HDB Learning Centre
- Hotline: 6490-1071 (weekdays: 8:30am to 5:30pm)
- Email: learningctr@mailbox.hdb.gov.sg
- Address:
HDB Learning Centre
4th Storey, HDB HUB
530 Lorong 6 Toa Payoh
Singapore 310530
(Entrance via Lift Lobby next to Gate C2) - View the location map
- Check out the rental rates and seating plan
Directory of Renovation Contractors
If you have any enquiries about the application, you can email us at hdb_errc@hdb.gov.sg.
Sale of plan
To enquire about the sale of floor plans, contact us via:
- Hotline: 6490-3203 (weekdays: 8:30am to 5:00pm)
- Fax: 6490-3205
- Visit Us:
HDB Hub
480 Lorong 6 Toa Payoh
Atrium 3rd Storey
Singapore 310480 (weekdays: 8:30am to 5:00pm)
Land sales and lease
These may be applicable for specific HDB leases:
- An assignment fee of 10% for re-assignment of lease
- An administrative fee of $500 for change of use
You can contact us for any further clarifications:
- Hotline: 6490-3039 (weekdays: 8:30am to 5:30pm)
- Email: hdblandsales@mailbox.hdb.gov.sg
Temporary use of vacant state land
You can use vacant state land temporarily for events and other recreational activities. Here are the contact details that you would find useful:
Events and Recreational Uses
Contact Agencies
Events such as:
- Trade fair/ ‘Pasar malam’/ Exposition
- ‘Wayang’
- Lunar 7th month activity
- Dinner
- Wedding
- Variety show
- Funeral
Uses:
- Soccer/ futsal pitch
- Within HDB estates: HDB
- Hotline: 6490-3177
- Email: landmaintenance@mailbox.hdb.gov.sg
- Outside HDB estates: Singapore Land Authority
- Hotline: 6323-9829
- Email: SLA_enquiry@sla.gov.sg
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Branch service and contact information
For the following enquiries, you can dial our toll-free service line at 1800-225-5432 (weekdays: 8:00am to 5:00pm, closed on weekends and public holidays).
Arrow down iconServices provided by our Branches
Lease services
- Add/ remove flat occupier's information
- Renting out of flats
- Renting out of rooms
- Apply for Lease Buyback Scheme*
- Home office application
- Apply for Home Office Scheme
- Renew Home Office Scheme
*requires SingPass to login
Tenancy services
- Change/ renew/ terminate tenancy of rental flats
- Apply for transfer of rental flat
Housing maintenance services
- Issuing of renovation permits, including sale of units’ floor plans
- Management and maintenance of rental flats
Car park services
- Purchase parking coupons
- Purchase of short-term parking
- Purchase/ renew Season Parking
- Pay car park fines
*requires SingPass to login
Housing finance services
- Service mortgage loan and pay upgrading cost
- Change mortgage loan/ upgrading cost repayment period
- Other HDB payments, such as rent payments and fire insurance premiums
Specific enquiries relating to your flat
Check out My HDBPage using your SingPass and contact the officer in-charge of your flat.
Location and contact details of our Branches
Find out your managing Branch by searching for it using your flat address. Our Branches operate from 8:00am to 5:00pm on weekdays, and 8:00am to 1:00pm on Saturdays (*Bukit Panjang Branch is closed on Saturdays). We are closed on Sundays and public holidays.
The hotline for all our Branches is 1800-225-5432 (weekdays: 8:00am to 5:00pm). Here are the locations, email addresses, and fax numbers for our various Branches. You can click on each address to view its location: