Managing Neighbour Disputes

Most neighbour disputes can be resolved effectively and amicably with a little thoughtfulness and patience. Communicate with your neighbours politely, listen to them and be willing to compromise to maintain a harmonious living environment.

How should I approach my neighbour about his/ her annoying behaviour?

Before the conversation

Identify the most appropriate time to approach your neighbour.
Don’t confront your neighbour when you are angry as this may upset your neighbour.
Work out what you want to say before you speak to your neighbour.

During the conversation

Don’t lose your temper as this would make things worse and harder to sort out.
Keep calm and be polite while you attempt to talk things through.

Ending the conversation

Thank your neighbour for his/her time and leave on a friendly note.
Wait a few days to see if the problem has been solved.

A conflict happens when two or more parties have a disagreement. Conflicts, if left unresolved, could escalate and cause tension among family members, neighbours and friends. Instead of getting angry, let's FOCUS on resolving the conflict.

Facing difficulties in engaging your neighbour?

You can contact your grassroots leaders (GRLs) for help. You may get in touch with your GRLs through your nearest Community Club (CC). Locate your nearest CC and contact information.

How can mediation help me?

What is mediation?

During mediation, a trained neutral third party will facilitate a conversation between you and your neighbour to reach a mutually acceptable agreement. The mediator will not provide the solutions or make a decision for the parties. The mediator controls the process so that parties can discuss the issues and arrive at their own solutions in a calm and objective manner.

Where can I find mediation services?

Formal mediation services are available at the Community Mediation Centre, which has a panel of trained volunteer mediators. You can find out more about CMC’s mediation services and register your case online or call the hotline at 1800-CALL-LAW (1800-2255-529). More than 70% of cases mediated at CMC reach a settlement.

Approaching the Community Disputes Resolution Tribunal (CDRTs)

Have you attempted mediation first?

You are strongly encouraged to have attempted mediation before filing your case. Mediation is important because solutions which have been reached by mutual agreement have a higher chance of being sustained.

What cases qualify for hearing at the CDRTs?

The CDRTs are meant to handle unreasonable interferences with the enjoyment or use of places of residence. The CDRTs are a measure of last resort for residents because other means of resolution (e.g. approaching your neighbour, informal mediation) may better preserve neighbour relations.

How can I file my claim at the CDRTs?

The CDRTs are housed at the State Courts located at 1 Havelock Square, Singapore 059724. You can find out more on how to file a claim at the CDRT and download the forms online at the State Courts website.

Community Dispute Resolution Framework : Courtesy of MCCY