Housing Scene

June 2020

Housing scene

‘Housing Scene’ brings you a quick round-up of HDB’s latest news, policies and initiatives. Stay connected with us as we deliver the newsletter directly to you every month. If you have any feedback, tell us here.

This month, we update you on how HDB is resuming our services and operations post-Circuit Breaker, and where you can get help for housing matters. We also share how some of our staff have been working on the frontline during the Circuit Breaker period to keep us safe. Finally, we suggest some thoughtful gestures you can adopt to look out for your neighbours, and home hacks you can try while you continue to #StayHomeforSG!


Resumption of HDB’s Services and Operations



As Singapore gradually opens up after the Circuit Breaker and enters the Safe Re-Opening phase, we have resumed selected customer-facing services and activities. Here’s what you need to know:

Counter Services at HDB Hub and Branch

Services at HDB Hub and Branches will strictly be by appointment only, until further notice. For the safety of our customers and staff, no walk-ins will be allowed; we will be contacting customers directly to schedule their appointments. Find out how you can contact us if you need our assistance.

Phased Resumption of Construction Activities

We are working closely with BCA and our building contractors to gradually resume construction works at various sites. The Covid-19 pandemic and public health measures imposed by Governments around the world have disrupted supply chains and created manpower shortages. As such, we expect the completion of some BTO projects to be delayed by up to 6 months beyond their original Estimated Completion Dates. To check if your project’s completion date has been revised, visit My HDBPage.

Upgrading works will not resume for the time-being. We are also working with BCA and our contractors to assess when and how works can resume safely.

Have more questions? Check out our FAQs on HDB InfoWEB!

Upcoming Sales Launches



For those looking to buy a flat directly from HDB, note that we will resume our BTO exercises and Open Booking of Flats first. Other services, such as the Sale of Balance Flats exercise, will resume at a later phase.

The BTO exercise originally scheduled for launch in May 2020 will be combined with the August 2020 BTO exercise. This means about 7,800 BTO flats across 8 towns will go on offer in August. Among these, flats offered in Choa Chu Kang and Tampines North will have shorter waiting times.

Those with more urgent housing needs can consider booking a flat through the Open Booking of Flats, which allows you to book a unit as early as the next working day. Remember: it’s never too early to do your homework on the locations on offer in August, or plan the finances for your new flat!



#HDBStoreys: At the Frontlines



While many of us were working from home over the past few months, some HDB staff were pounding the ground, helping to keep us safe.

These include staff working as Social Distancing Ambassadors and Enforcement Officers, whom you might have encountered during your essential errand runs. But there are also staff whose work is less visible, though no less important. Some have been manning the Stay Home Notice (SHN) Call Centre, attending to the accommodation needs of returning Singaporeans, Permanent Residents and long-term visitor pass holders issued with an SHN. We also had colleagues taking on duties to look after the welfare of migrant workers living in temporary dormitory sites.

Read their #HDBStoreys on our Facebook page to learn more about their role in the fight against COVID-19, and follow us for more behind-the-scenes content!



#StayHomeforSG Tips


 Whether we’re working on the frontline or from home, all of us can do our part by being considerate neighbours. While you’re home, do:

  • Keep your volume levels down around the clock, to minimise noise disturbance.
  • Observe laundry etiquette by ensuring that your laundry or mops are not dripping wet before hanging them out.
  • Help your elderly neighbours, especially when you head to the nearby supermarket for groceries.

If you’re looking to try something else while staying home, why not read up on some home hacks? Whether it’s tips on energy saving to take the heat off the electricity bills, cleaning the most overlooked spots in your home or unclogging sinks, there’s a household tip for everyone to pick up this season.In the meantime, stay healthy and safe!


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