• Published Date: 29 May 2020

         The Government has announced its decision to exit the Circuit Breaker and resume economic and business activities in phases from 2 June 2020. In tandem with this phased approach, the Housing & Development Board (HDB) will gradually resume selected customer-facing services and operations, as well as calibrate the restart of construction activities allowed by the Multi-Ministry Taskforce.


    2     From 2 June 2020 until further notice, services at the HDB Hub and Branches will strictly be by appointment only. For the safety of our customers and staff, no walk-ins will be allowed. HDB officers will contact customers directly to schedule their appointments, as our e-appointment system will continue to be suspended and customers will not be able to book their own appointments. Customers visiting the HDB Hub and Branches will be required to observe safe distancing and safe management measures. Please refer to Annex A for details.


    Suite of E-services Continues to be Available


    3     Customers without prior appointments should not visit the HDB Hub and Branches.   They can continue to use the suite of e-Services on our HDB InfoWEB to liaise with us on residential, business, car parks and other matters. Please refer to Annex B for details. They can also submit their requests to us via the e-Feedback form at www.hdb.gov.sg/efeedback or contact us via the following hotlines:


    • Branch Service Line: 1800-225-5432

    • Sales/Resale Customer Service Line: 1800-866-3066

    • Commercial Properties Services Line: 1800-866-3073

    • HDB Mainline: 6490-1111


    Counter Services at HDB Hub and Branches


    4     For the immediate post-Circuit Breaker period in Phase One (“Safe Re-opening”), HDB will schedule appointments for critical services that were deferred due to the Circuit Breaker period. These include the booking of flats, key collection for new flats and rental flats, signing of Agreement for Lease, completion of resale flat transactions and transfer of flat ownership, and financial counselling on assistance measures.


    5     In addition, housing inspections for ongoing resale transactions as well as critical maintenance works will resume for customers with scheduled appointments.


     6     HDB will schedule appointments for other services progressively from 8 June 2020 onwards. These include the signing of tenancy documents and issuance of keys for commercial properties.


    Upcoming Sales Launches


    7     The Build-To-Order (BTO) exercise originally scheduled for launch in May 2020 will be combined with the August 2020 BTO exercise. In August 2020, HDB will offer about 7,800 BTO flats in Ang Mo Kio, Bishan, Choa Chu Kang, Geylang, Pasir Ris, Tampines, Tengah and Woodlands. In November 2020, HDB will offer about 5,700 flats in Bishan, Sembawang, Tampines, Tengah and Toa Payoh. Of these, the flats in Choa Chu Kang and Tampines North (Aug 2020) and Tengah (Nov 2020) have shorter waiting times.  More information on the BTO flats are available on the HDB InfoWEB.


    8     In March 2020, it was announced that the pilot assisted living project at Bukit Batok, which caters to the needs of seniors aged 65 and above, would be launched in May 2020. As senior-centric activities will continue to be suspended, HDB will defer the launch of the pilot project until a later date, when we are better able to reach out to seniors to share the details of the flat offerings with them.


    Calibrated Restart of Construction Activities


    Building Projects and Upgrading Works


    9     Due to the Circuit Breaker measures, all construction activities at HDB’s worksites were suspended from 7 Apr 2020. The Multi-Ministry Taskforce has announced on 15 May 2020 that construction work will be allowed to resume in phases from 2 June 2020, but in a safe and controlled manner to minimise the risk of a COVID-19 resurgence. The Government will prioritise the resumption of critical and time-sensitive projects to allow the construction workforce to resume work safely. Building contractors must meet the safety pre-requisites under BCA’s COVID-Safe Restart Criteria before they are allowed to resume works on site.

    10     HDB is working closely with our building contractors and BCA on the phased resumption of construction works at the various sites. We expect the completion of some BTO projects to be delayed by up to 6 months beyond their original Estimated Completion Dates, as a result of the suspension of construction activities during the Circuit Breaker period, as well as strict safe management measures that need to be put in place at worksites to prevent major COVID-19 outbreaks. Where the project completion dates are affected, we will keep flat buyers informed of the revised probable completion dates via their My HDBPage account.


    11     Upgrading works will not resume for the time-being. HDB is working with BCA and our contractors to assess when and how works can resume in a safe and calibrated manner.


    Assistance Measures for HDB Residents and Businesses


    12     During this challenging period, HDB has put in place a range of assistance measures to help cushion the impact of COVID-19 on our residents and businesses. Please refer to Annex C for details.