• Published Date: 05 May 2021

    HDB's Reply

     

    Leak does not fall under scope of Goodwill Scheme
    Date: 5 May 2021

     

    We refer to Madam Whing Yeok Leng’s letter, “Hoping HDB can help cover cost to repair ceiling leak out of goodwill” (April 29).

    Flat owners are responsible for the maintenance of the interior of their flats.

    The Goodwill Repair Assistance (GRA) scheme is meant to resolve leaks in the floor slab between flats caused by wear and tear. It is a goodwill scheme designed to help
    break any impasse between neighbours over repair works, and minimise inconvenience caused to affected home owners.

    Under the GRA, the Housing Board co-pays 50 per cent of the cost of repair works, while the remaining 50 per cent is shared equally between the upper- and lower-floor flat owners.

    Madam Whing reported to HDB about a leak in her kitchen ceiling on March 10. We inspected her flat on the same day, and established that the leak was from the water supply pipe within her flat, which she had encased with PVC trunking. As this did not fall under the scope of the GRA scheme, we advised her to engage a contractor for the repairs.

    Madam Whing acknowledged the source of the leak, but continued to request co-funding for the repair under the GRA scheme. We have responded to her on several occasions and also reached out to offer assistance, such as providing a list of recommended contractors and referring her to the Community Development Council for financial assistance, if needed.

    Our efforts to contact Madam Whing over the phone and through visits to her home have not been successful so far. While we will continue to contact her, Madam Whing can also contact HDB via the contact numbers we gave her.



    Michelle Ng
    Director Housing Maintenance
    Housing Board

     


    Letter to The Straits Times

     

    Hoping HDB can help cover cost out of goodwill
    Date: 29 Apr 2021

    From: Whing Yeok Leng

     

    Under the Goodwill Repair Assistance (GRA) scheme, the Housing Board (HDB) helps flat owners take care of issues such as ceiling leaks.

    I have a problem of water leaking from a kitchen ceiling pipe.

    HDB said on March 26 that the GRA scheme cannot be tapped to help with the repair costs.

    My sister-in-law had a similar problem with her kitchen toilet involving another unit on the lower floor, and the HDB helped to pay for the repair cost out of goodwill.

    It co-paid 50 per cent of the repair cost, and the remaining 50 per cent was paid equally by my sister-in-law and the owner of the other unit.

    The difference is that in my case, only my unit is affected. The similarity is that the defects in our units resulted from wear and tear. Moreover, the defective pipe in my unit is the original one provided by HDB.

    On March 29, I appealed to HDB to help us with the GRA scheme out of goodwill, but have not received a reply.

    My husband and I are retirees in our 70s without any income.

    While the leak is within my unit, I am still hoping that HDB can exercise some flexibility and help us co-pay the repair cost.