HDB received the following four Public Service Awards on Friday, 21 May 2010 at the Excellence in the Public Service Awards Ceremony from Deputy Prime Minister Teo Chee Hean:
PS Premier Award
The Public Service Premier Award was newly introduced this year as the premier organisational excellence award for public service organisations that have attained specific national and international benchmarks for excellence.
Winning the PS Premier Award is a culmination of HDB’s achievements so far, which include the Singapore Quality Award (Special Commendation), People Developer Standard, Singapore Innovation Class (S-Class and I-Class) and ISO 9001 certification. For HDB, receiving the award is a welcome endorsement of its continual efforts and journey towards building an organisation of excellence.
Best Practice Award (Resource Management)
The Best Practice Award recognises agencies that have implemented innovative and effective practices or programmes in areas that are important to the Public Service, and to support the identification and sharing of best practices among the public service.
One such practice that stood out for the judges was HDB's adaptive re-use of vacant blocks to meet increasing demand for rental housing. This initiative to reuse vacant and redevelopment blocks is an innovative way of utilising existing available resources to complement the Government’s efforts and commitment to provide a shelter over the heads of Singaporeans. Not only does it helped to ease the work load of HDB staff who are facing mounting appeals for the provision of urgent accommodation, the innovative practice has also helped to realise an estimated cost avoidance amount of $36,000 per annum, being the manpower avoidance for processing requests and appeals from those who require urgent housing.
PS21 Star Service Award
Beyond the organisational awards, we also have individuals here who have been recognized for their sterling service efforts. Senior Executive Commercial Properties Officer Ethan Koh from PLD and Senior Executive Estates Officer Velvet Ng from EAPD have done us proud. They have gone beyond their scope of work to provide their customers with great service experiences and set examples that many can emulate.
Ethan sacrificed his personal time after work to see to their problems such as noise nuisances near commercial properties. He not only helped one of the residents to resolve a dispute with a commercial property owner, but carried out nightly inspections up till 2 am to identify the source of the noise. Velvet, too helps her customers to the best of her ability, delivering more than she is expected to. Velvet helped her customer overcome the difficulties of having her flat empty and ready in time for her buyers by rearranging the transaction date and seeing that conservancy charges were settled in advance.
PS21 Star Customer Award
As a public agency, HDB also seeks to build good rapport with our customers. One of our nominated customers, Mr Chhua Bak Siang, was awarded the PS21 Star Customer Award for his contributions in enhancing HDB’s services. A regular in providing feedback on ground issues that affect Toa Payoh Industrial tenants' daily operations, Mr Chhua suggested to HDB that LTA construct a road linking two of our industrial blocks for greater convenience to the tenants during the recent CTE road widening project. The suggestion was endorsed and the new road was completed in December last year.