We believe in being accessible to you. You can use the channels listed below to get in touch with us.
For most correspondences, we will reply within 14 working days. For general enquiries, our reply will be faster and we will get back to you within 3 to 5 working days. For case-specific enquiries and appeals, we may need more time to assess your request and circumstances, and we seek your understanding if we take longer to respond. If you are sending us an email, please keep your attachments within 6MB. Thank you!
Here are the various ways you can contact us.
Quality Service Manager (QSM) Line: We welcome your feedback to help us improve our service via our QSM e-feedback form.
Printed information on HDB is readily available from HDB Hub and our Branches. This includes published information on individual topics, such as the flat application scheme, home renovation “Do's and Don'ts”, how to buy Season Parking through GIRO.
Here’s how you can contact us for enquiries regarding the status of your applications, application procedures, scheme details, and eligibility conditions.
Please do not hesitate to contact us if you have any enquiries regarding application procedures, eligibility conditions, and tenancy matters under the Public Rental Scheme. If you are looking for other lease services such as renting out of flats/ rooms of HDB purchased flats, please contact your managing HDB Branch under ‘Branch service and contact information’.
Check out the contact information regarding maintenance-related requests inside and outside the flat, and car park matters. The contact details for issues regarding the Selective En bloc Redevelopment Scheme is here as well.
Essential Service Provider
Ang Mo Kio GRC
Bishan-Toa Payoh GRC
Jalan Besar GRC
Kebun Baru SMC
Nee Soon GRC
Potong Pasir SMC
Radin Mas SMC
Tanjong Pagar GRC
Yio Chu Kang SMC
C&W Services Operations Pte Ltd
East Coast GRC
Marine Parade GRC
Pasir Ris – Punggol GRC
Punggol West SMC
CPG Facilities Management Pte Ltd
Bukit Batok SMC
Bukit Panjang SMC
Chua Chu Kang GRC
Hong Kah North SMC
Holland- Bt Timah GRC
Marsiling – Yew Tee GRC
West Coast GRC
(Buangkok, Compassvale, and Rivervale)
C & W Services Operations Pte Ltd (Anchorvale)
Town Councils are responsible for controlling, managing, maintaining, and improving the common property of HDB residential flats and commercial property within the Town.
(During Office Hours) and Email
Ang Mo Kio
CPG Facilities Management Pte Ltd
6585-4938 (Pasir Ris office)
6590-9500 (Punggol office)
Chua Chu Kang
6896-4890 (Boon Lay office)
EM Services Pte Ltd
For enquiries, you can write to us using our e-Feedback Form.
Alternatively, you can contact us via our hotlines as specified below.
Type of Enquiry
(car park court summons and Warrant of Arrest)
Payment of season parking through GIRO
(weekdays: 8:00am to 5:00pm)
Car park enforcement
(reporting parking problems in HDB car parks, such as obstruction caused by illegal parking)
Here’s how you can contact us for enquiries about rehousing benefits, financial package for replacement flats, and related procedures:
Check out the contact information regarding commercial properties, booking of HDB Hub facilities, sale of floor plans, directory of renovation contractors, and temporary use of vacant state land.
For any enquiries about commercial properties, feel free to contact us:
You can book HDB Hub facilities through the following 2 venues:
If you have any enquiries about the application, you can email us at firstname.lastname@example.org.
To enquire about the sale of floor plans, contact us via:
These may be applicable for specific HDB leases:
You can contact us for any further clarifications:
You can use vacant state land temporarily for events and other recreational activities. Here are the contact details that you would find useful:
Events and Recreational Uses
Events such as:
Check out the ways to contact us for specific enquiries relating to your flat.
*requires Singpass to login
Check out My HDBPage using your Singpass and contact the officer in-charge of your flat.
Location and contact details of our Branches
For enquiries, you can write to us using our e-Feedback Form or call our Branch Service Line at 1800-225-5432 (weekdays: 8:00am to 5:00pm).
Customers who wish to visit HDB Branches will have to book a time with us via our e-Appointment service. Our Branches operate from 8:00am to 5:00pm on weekdays. We are closed on weekends and public holidays.
Below are the locations for our various Branches. You can click on each address to view its location.
Ang Mo Kio Branch
Bukit Batok Branch
Bukit Merah Branch
Bukit Panjang Branch*
Choa Chu Kang Branch
Jurong East Branch
Jurong West Branch
Pasir Ris Branch
Sims Drive Branch
Toa Payoh Branch