HOUSING & DEVELOPMENT BOARD

Dear KEO

Salespersons’ Applications for HDB Flat Eligibility Letter

Thank you for your strong support for the Resale Flat Listing (RFL) service at both the soft and official launches.

2 We wish to share that since the soft launch of the RFL service on 13 May 2024, we have noticed an increase in the number of salespersons applying for an HDB Flat Eligibility (HFE) letter. As your salespersons may be aware, they do not need a valid HFE letter to access the RFL service features in serving their clients, but merely an appointment by their clients on the RFL service. We wish to remind you that as part of the terms & conditions on the use of the RFL service, salespersons are not to approach flat sellers on the RFL service to offer their services. We will take firm actions against errant estate agents and/or salespersons, including banning them from using the HDB Flat Portal and/or reporting to CEA for further investigations. As part of our due diligence as provider of the RFL service, for salespersons who have since applied for an HFE letter, we will monitor the materialisation of their flat purchase plans during the validity period of their HFE letter and/or their use of the RFL service features.

3 With the next Build-To-Order exercise scheduled in Jun 2024, we expect an increase in the volume of HFE letter applications. There are also home seekers who have applied for an HFE letter looking to buy resale flats. We seek your assistance to request your salespersons (if any) who have applied for an HFE letter but do not have immediate plans to purchase a flat within the validity period of HFE letter, to cancel their HFE letter applications. This would free up our limited resources to attend to the applicants who have more urgent housing needs, some of whom may be your salespersons' clients.

4 Separately, to assist your salespersons in navigating the RFL service, we have prepared a user guide for them. Your salespersons may also refer to the FAQs on the HDB Flat Portal or visit the HDB InfoWEB for more information.

5 Please help to disseminate the information to your salespersons. We also seek your support to remind them of their duty to uphold the integrity and professionalism of the real estate industry. As always, thank you for the strong partnership and support.

Yours sincerely

Daniel Chan Kian Sen
Director (Resale)
Estate Administration & Property Group
Housing & Development Board