Destination Page

Landing Page

App Route

For requests relating to your HFE/ HLE letters, new or resale flat applications, or SERS, you can send them via <a href="https://services2.hdb.gov.sg/webapp/BE15AWMyRequest/BE15PMain">MyRequest@HDB</a>.
For other enquiries or feedback, you may <a href="https://www.hdb.gov.sg/write-to-us">write to us</a>.
We aim to respond to you within 3 to 5 working days for general enquiries and within 14 working days for more complex cases. We seek your understanding that case-specific enquiries or appeals may take longer as we assess your request holistically.

Write to us

<h4>Operating hours</h4>
Our hotlines operate during these hours, unless otherwise stated:
<ul>
 <li>Monday to Friday: 8:00am to 5:00pm</li>
 <li>Eves of Christmas, New Year, and Chinese New Year: 8:00am to 12:30pm</li>
 <li>Weekends and Public Holidays: Closed</li>
</ul>
<h4>Hotlines</h4>

Get in touch with us via the hotlines below.
Sales/ Resale Customer Service Line: 6866-3066 
For enquiries about buying or selling HDB flats, including the HDB Flat Eligibility (HFE) letter, sales exercises, applications, and schemes. This hotline offers <a href="/-/media/about-us/contact-us/IVR-Menu-21Nov2025.png" target="_blank">Interactive Voice Response Options</a>. To reduce waiting time, we encourage you to view the services available before calling.
Branch Service Line: 6225-5432 
For enquiries about residential matters, including leases, car park, flat maintenance, renting a flat from HDB, housing finance, and EASE.
SERS Enquiry Line: 6866-3070 
For Selective En bloc Redevelopment Scheme (SERS) enquiries, including rehousing benefits, financial package for replacement flats, and related procedures.
Commercial Properties General Enquiry Line: 6866-3073 
For enquiries on HDB commercial properties, such as tenancy, lease, maintenance and booking of bus interchange space/ common area for promotional activities. This hotline operates from 8:30am to 5:00pm, Monday to Friday. 
Emergency Hotline: 1800-455-0089 
For critical safety issues that require immediate attention, such as a fire, a fallen window or a wall collapse.
HDB Main Line: We have discontinued our general enquiry hotline 6490-1111 from 1 March 2026. You may contact us via the other dedicated hotlines listed above or <a href="https://www.hdb.gov.sg/write-to-us">write to us</a>.

Call us                                                                          

Operating hours
Unless otherwise stated, these are the operating hours of our counters:
<ul>
 <li>Monday to Friday: 8:00am to 5:00pm</li>
 <li>Eves of Christmas, New Year, and Chinese New Year: 8:00am to 12:30pm</li>
 <li>Weekends and Public Holidays: Closed</li>
</ul>
HDB Hub
Our counter services are by appointment only. We will contact you directly to schedule the date and time of your appointment for the following services:
<ul>
 <li>Transactions for buying or selling your HDB flat</li>
 <li>Renting a flat from HDB under the Public Rental scheme</li>
 <li>Transactions under the Selective En bloc Redevelopment Scheme (SERS)</li>
 <li>Managing your HDB commercial property</li>
</ul>
You may visit us at HDB Hub at <a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=310480">480 Lorong 6 Toa Payoh, Singapore 310480</a> at your scheduled appointed time.
HDB Branches
You may visit us at our Branches for transactions relating to the lease and tenancy of your flat, or car park matters. Please&nbsp;<a href="https://services2.hdb.gov.sg/webapp/BF13AWAppointmentWeb/branch/">make an appointment</a> before visiting us at our Branches.
Central Zone
Bishan Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=570512 ">Block 512 Bishan St 13 #02-524 Singapore 570512</a>
Bukit Merah Branch (ServiceSG Centre) 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=150166">Block 166 Bukit Merah Central #03-3529A Singapore 150166</a> 
(Operating hours: weekdays, 9:00am to 5:00pm)
Queenstown Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=142038">Block 38A Margaret Drive #03-21 Singapore 142038</a>
Sims Drive Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=380061">Block 61 Sims Drive #01-130 Singapore 380061</a>
Toa Payoh Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=310190">Block 190 Lorong 6 Toa Payoh #04-510 Singapore 310190</a>
East Zone
Bedok Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=461201">Block 201A Bedok North St 1 #02-563 Singapore 461201</a>
Geylang Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=380118">Block 118 Aljunied Ave 2 #03-100 Singapore 380118</a>
Pasir Ris Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=510443">Block 443 Pasir Ris Drive 6 #02-02 Singapore 510443</a>
Tampines Branch (ServiceSG Centre) 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=528523">1 Tampines Walk #01-21 Our Tampines Hub Singapore 528523</a> 
(Operating hours: weekdays, 9:00am to 5:00pm)
North-East Zone
Ang Mo Kio Branch (ServiceSG Centre) 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=569933">53 Ang Mo Kio Avenue 3 #04-02 AMK Hub Singapore 569933</a> 
(Operating hours: weekdays, 9:00am to 5:00pm)
Punggol Branch (ServiceSG Centre) 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=828629">1 Punggol Drive #01-01 One Punggol Singapore 828629</a> 
(Operating hours: weekdays, 9:00am to 5:00pm)
Sengkang Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=540118">Block 118 Rivervale Drive #02-01 Rivervale Plaza Singapore 540118</a>
North Zone
Sembawang Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=750355">Block 355 Sembawang Way #03-01 Singapore 750355</a>
Woodlands Branch (ServiceSG Centre) 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=730900">900 South Woodlands Drive #03-01A Woodlands Civic Centre Singapore 730900</a> 
(Operating hours: weekdays, 9:00am to 5:00pm)
Yishun Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=760934">Block 934 Yishun Central 1 #03-51 Singapore 760934</a>
West Zone
Bukit Batok Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=650630">Block 630 Bukit Batok Central #01-144 Singapore 650630</a>
Bukit Panjang Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=671422">Block 422A Fajar Road #07-01 Singapore 671422</a>
Choa Chu Kang Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=680309">Block 309 Choa Chu Kang Ave 4 #07-01 Choa Chu Kang Centre Singapore 680309</a>
Clementi Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=120453">Block 453 Clementi Ave 3 #02-01 Singapore 120453</a>
Jurong East Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=600255">Block 255 Jurong East St 24 #02-303 Singapore 600255</a>
Jurong West Branch 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=641518">Block 518A Jurong West St 52 #02-01 Singapore 641518</a>


HDB e-Lobbies
For easy access to HDB's services round the clock, you may use the self-help&nbsp;e-Service kiosks, AXS Stations and cash payment kiosks at our HDB e-Lobbies, which are open 24 hours a day, 7 days a week.&nbsp;
Bukit Panjang&nbsp; 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=671422">Block 422A Fajar Road #01-01 Singapore 671422</a> 
 
Hougang&nbsp; 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=530806">Block 806 Hougang Central #01-160 Singapore 530806</a> 
 
Kallang-Whampoa 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=320150">Block 150 Towner Road #01-K1 Singapore 320150</a> 
 
Queenstown&nbsp; 
<a href="https://www.hdb.gov.sg/hdb-map?ap=10&amp;kt=PC&amp;k=142038">Block 38A Margaret Drive #01-20 Singapore 142038</a>
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