We will reply within 14 working days for most correspondences. For general enquiries, our reply will be faster, within 3 to 5 working days. For case-specific enquiries and appeals where we need time to conduct further checks and investigation, we ask for your patience and understanding if we take longer to respond. The maximum size of file attachments is 6MB, so please keep within this limit when sending an email to our public mailbox addresses.

We believe in being accessible to you. You can reach us via the following ways :

Operator-Assistance Line

To seek assistance from our telephone operators, you may dial our HDB Mainline at 6490-1111 (Weekdays: 8.30am - 5.00pm) or fax to 6490-1033. You may also email us at hdb@mailbox.hdb.gov.sg.
We are located at:
480 Lorong 6 Toa Payoh
Singapore 310480

Sales/Resale Customer Service Line

Sales/Resale Customer Service Line : 1800-8663066 (Weekdays: 8.00am - 5.00pm)
You may wish to call us during the off-peak periods (8.00am - 10.00am, Tuesdays to Fridays). Alternatively, you may email us at hdbsales@mailbox.hdb.gov.sg or hdbresale@mailbox.hdb.gov.sg.

You may use the e-Appointment to make a new appointment with our Customer Relations Executives to clarify your queries on buying or selling an HDB flat. You will need to key in your identity number and your SingPass to log in.

Enquiries About:

  • Status of applications
  • Application procedures
  • Scheme details
  • Eligibility conditions

Branch Customer Service Line

Branch Service Line : 1800-2255432 (Weekdays: 8.00am - 5.00pm)

Enquiries About:
  • Lease Services applications
  • Tenancy Services
  • Housing Maintenance Services
  • Car Park Services
  • Housing Finance Services

Industrial Properties Customer Service Line

IPG General Enquiry Line : 1800-8663077 (Weekdays : 8:30 am - 5:00pm). You may also email us at ipgmail@mailbox.hdb.gov.sg.

Enquiries About:
  • Tenancy Services
  • Lease Services
  • Payment Services
  • e-bidding Services

IPG Maintenance Enquiry Line: 1800-3251111 (24-hour)

IPG Renovation Enquiry Line : 1800-8663075 (Weekdays : 8:30 am - 5:00pm)

Commercial Properties Customer Service Line

PLG General Enquiry Line : 1800-8663073 (Weekdays : 8:30 am – 5:00pm). You may also email us at plgmail@mailbox.hdb.gov.sg.

Enquiries About:
Tenancy Matters (For Rental Commercial Properties)
Lease Matters (For Sold Commercial Properties)
Maintenance Matters
Bookings for bus interchange space via email
Bookings of common area for promotional activities


Click on the following for the details of the service lines to contact us based on your needs:

QSM Line
We welcome your feedback on our service delivery. Whether it is about a positive service experience you have enjoyed or feedback that will help us improve our service, please email us at QSM@mailbox.hdb.gov.sg or send us an E-Feedback Form. Alternatively, you may dial our toll-free line at 1800-866-3063 (Weekdays: 8.30am - 5.00pm) or fax to 6490-1033.

In Print
Printed information on HDB is readily available from HDB Hub and the HDB Branch Offices. Published information on individual topics such as the flat application scheme, home renovation "Do's and Don'ts", or even how to buy season parking tickets through GIRO, can be obtained from the relevant counters in the HDB Hub or Branch Offices.

Singapore Government Directory
You can find the contacts of HDB Key Officers in the Singapore Government Directory.

Last Updated on 27 Jul 2015