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Contact Us

Contact Us

For most correspondences, we will reply within 14 working days. For general enquiries, our reply will be faster and we will get back to you within 3 to 5 working days. For case-specific enquiries and appeals where we need time to conduct further checks and investigation, we ask for your patience and understanding if we take longer to respond. As the maximum size of file attachments is 6MB, please keep within this limit when sending an email to our public mailbox addresses. Thank you!

Overview

We believe in being accessible to you and we would like to assist you in any way possible. Check out the ways you can reach us.

1. General enquiries:

2. Sales/ Resale:

  • Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
  • Email: hdbsales@mailbox.hdb.gov.sg or hdbresale@mailbox.hdb.gov.sg
  • If you have queries on buying or selling an HDB flat, you can use our e-Appointment service to make an appointment with our Customer Relations Executives. You will need your identity number and SingPass to log in
  • For enquiries about:
    • Buying or selling flats
    • Status of applications
    • Application procedures
    • Scheme details
    • Eligibility conditions

3. Our Branches:

  • Branch Service Line: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • For enquiries about:
    • Lease services applications
    • Tenancy services
    • Housing maintenance services
    • Car park services
    • Housing finance services

4. Industrial properties:

5. Commercial properties:

  • Properties and Land General Enquiry Line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
  • Email: plgmail@mailbox.hdb.gov.sg
  • For enquiries about:
    • Tenancy matters (for rental commercial property)
    • Lease matters (for sold commercial property)
    • Maintenance matters
    • e-Services
    • Bookings for bus interchange space via email
    • Bookings of common area for promotional activities

6. Others:

  • Quality Service Manager (QSM) Line:
  • We welcome your feedback on our service, whether it is about a positive experience you have enjoyed or feedback that will help us improve our service. You can share your experience with us through any of these channels:

7. In print:

Printed information on HDB is readily available from HDB Hub and our Branches. This includes published information on individual topics, such as the flat application scheme, home renovation “Do's and Don'ts”, how to buy Season Parking Tickets through GIRO.

8. Corporate social media channels:

9. Singapore Government Directory:

You can find the contacts of key HDB officers in the Singapore Government Directory.

Buying or selling a flat

Here’s how you can contact us for enquiries regarding the status of your applications, application procedures, scheme details, and eligibility conditions.

  • Sales/ Resale Customer Service Line: 1800-866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
  • Fax:
    • Sales: 6854-3592
    • Resale: 6854-3590
  • Email:
  • e-Appointment:
    Use our e-Appointment service to make an appointment, view your appointment details, change your appointment details, or cancel the appointment
  • Visit us in person:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 1st Storey
    Singapore 310480

Our opening hours are:

  • Weekdays: 8:00am to 5:00pm
  • Saturdays: 8:00am to 1:00pm
  • Off-peak period: Tuesdays to Fridays, 8:00am to 12:00pm

Renting a flat

Please do not hesitate to contact us if you have any enquiries regarding application procedures, scheme details, eligibility conditions, and tenancy matters.

  • Hotline: 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • Fax: 6854-3493
  • Email: hdbrental@mailbox.hdb.gov.sg
  • Visit us in person:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm, Saturdays: 8:30am to 1:00pm)

Living in HDB flats

Check out the contact information regarding maintenance-related requests inside and outside the flat, and car park matters. The contact details for issues regarding the Selective En bloc Redevelopment Scheme and feedback on the Town Council Management Report framework are here as well.

Maintenance-related requests inside the flat

For urgent requests that require immediate attention, such as a wall collapse or severe column cracks, you can call our:
  • Branch Service Line at 1800-225-5432 (weekdays: 8:00am to 5:00pm)
  • Essential Service Providers’ 24-hour hotline

Constituency

Essential Service Provider

Bukit Batok SMC

Bukit Panjang SMC

Chua Chu Kang GRC

East Coast GRC

Fengshan SMC

Holland-Bukit Timah GRC

Hong Kah North SMC

Jurong GRC

MacPherson SMC

Marine Parade GRC

Marsiling-Yew Tee GRC

Mountbatten SMC

Nee Soon GRC

Pasir Ris-Punggol GRC

Pioneer SMC

Punggol East SMC

Sembawang GRC

Tampines GRC

West Coast GRC

Yuhua SMC

EM Services Pte Ltd

1800-275-5555

Aljunied GRC

Ang Mo Kio GRC

Bishan-Toa Payoh GRC

Hougang SMC

Jalan Besar GRC

Potong Pasir SMC

Radin Mas SMC

Sengkang West SMC

Tanjong Pagar GRC

DTZ Operations Pte. Ltd.

1800-241-7711

Maintenance-related requests for common areas

Town Councils are responsible for controlling, managing, maintaining, and improving the common property of HDB residential flats and commercial property within the Town. You can visit www.towncouncil.sg to find out more about its functions.

For management and maintenance of the common areas outside your flat such as corridor lighting defects, staircase, and void decks, you can call:
  • The Town Council managing your flat (during office hours)
  • The Town Council’s Essential Service Providers’ 24-hour hotline

Town Council

Hotline
(During Office Hours) and Email

Essential Service Provider
(24-hour)

Ang Mo Kio

6453-0511

feedback@amktc.org.sg

DTZ Operations Pte. Ltd.

1800-241-7711

Bishan-Toa Payoh

6259-6700

prm@btptc.org.sg

Jalan Besar

6298-9222

feedback@jbtc.org.sg

Tanjong Pagar

1800-272-6415

feedback@tptc.org.sg

East Coast-Fengshan

6444-9549

ectcnet@ectc.org.sg

EM Services Pte Ltd

1800-275-5555

Marine Parade

6241-6044

internet@mptc.org.sg

Pasir Ris-Punggol

6585-4938 (Pasir Ris office)

pasirris@prpg-tc.org.sg

6590-9500 (Punggol office)

punggol@prpg-tc.org.sg

6489-0520 (Sengkang/ Rivervale office)

sengkang@prpg-tc.org.sg

Tampines

6781-2222

feedback@ttc.org.sg

Chua Chu Kang

6764-3295

info@ccktc.org.sg

Holland-Bukit Panjang

1800-766-9100

mailbox@hbptc.org.sg

Jurong-Clementi

6561-2222

enquiry@jrtc.org.sg

Sembawang

6368-3100

feedback@sbtc.org.sg

Nee Soon

6758-0129

feedback@nstc.org.sg

West Coast

6776-0271 (Clementi office)

wctccl@wctc.org.sg

6896-4890 (Boon Lay office)

wctcbl@wctc.org.sg

Marsiling-Yew Tee

6430-7800

feedback@myttc.org.sg

Aljunied-Hougang

6744-1033

feedback@ahtc.sg

EM Services Pte Ltd

6385-8888

Car park matters

For any enquiries, you can email hdbcarparks@mailbox.hdb.gov.sg. We are located at:

HDB Hub
480 Lorong 6 Toa Payoh
West Wing 3rd Storey
Singapore 310480
(weekdays: 8:00am to 5:00pm and Saturdays: 8:00am to 1:00pm)

You can refer to the table below to contact the relevant HDB officers about your enquiries.

Type of Enquiry

Hotline

Fax No.

Parking offences

Prosecution

(car park court summons and Warrant of Arrest)

Payment of season parking through GIRO

1800-225-5432

(weekdays: 8:00am to 5:00pm)

6854-3491

Car park enforcement

(reporting parking problems in HDB car parks, such as obstruction caused by illegal parking)

1800-272-1409
(24-hour)

Or

You can send an MMS to 98520397

Do note that you have to pay for MMS charges

6354-6588

Selective En bloc Redevelopment Scheme (SERS)

Here’s how you can contact us for enquiries about rehousing benefits, financial package for replacement flats, and related procedures:

  • SERS enquiry line: 1800-866-3070 (weekdays: 8:00am to 5:00pm)
  • Fax: 6854-3595
  • Email: hdbsers@mailbox.hdb.gov.sg
  • Address:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 2nd Storey
    Singapore 310480 (weekdays: 8:00am to 5:00pm, Saturdays: 8:00am to 1:00pm)

Feedback on Town Council Management Report (TCMR) framework

Town Councils will need to ensure proper governance and accountability as specified by MND under the Town Councils Act and Town Councils Financial Rules. HDB will advise and assist MND in its regulatory duties over Town Councils.

Let us know if you would like further clarifications on the TCMR framework:

Businesses

Check out the contact information regarding industrial and commercial properties, booking of HDB Hub facilities, sale of floor plans, registry of renovation contractors, and temporary use of vacant state land.

Industrial properties

Here’s how you can contact us if you have any enquiries about industrial properties:

Commercial properties

For any enquiries about commercial properties, feel free to contact us:

  • General line: 1800-866-3073 (weekdays: 8:30am to 5:00pm)
  • Fax: 6397-2477 or 6397-2478
  • Email: plgmail@mailbox.hdb.gov.sg
  • Visit us in person:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm, Saturdays: 8:30am to 1:00pm)
  • For more information about our Commercial properties and complexes, you can contact our Commercial Properties Managers

Booking HDB Hub facilities

You can book HDB Hub facilities through the following 2 venues:

Registry of renovation contractors

If you have any enquiries about registration and renewal of HDB renovation contractor license, you can contact us via:

Sale of plan

To enquire about the sale of floor plans, contact us via:

  • Hotline: 6490-3203 (weekdays: 8:30am to 5:00pm)
  • Fax: 6490-3205
  • Address:
    HDB Hub
    480 Lorong 6 Toa Payoh
    Atrium 3rd Storey
    Singapore 310480 (weekdays: 8:30am to 5:00pm)

Land sales and lease

These may be applicable for specific HDB leases:

  • An assignment fee of 10% for re-assignment of lease
  • An administrative fee of $500 for change of use

You can contact us for any further clarifications:

Temporary use of vacant state land

You can use vacant state land temporarily for events and other recreational activities. Here are the contact details that you would find useful:

Events and Recreational Uses

Contact Agencies

Events such as:

  •  Trade fair/ ‘Pasar malam’/ Exposition
  • ‘Wayang’
  • Lunar 7th month activity
  • Dinner
  • Wedding
  • Variety show
  • Funeral

Uses:

  • Soccer/ futsal pitch
 

Branch service and contact information

For the following enquiries, you can dial our toll-free service line at 1800-225-5432 (weekdays: 8:00am to 5:00pm, closed on weekends and public holidays).

Services provided by our Branches

Lease services

*requires SingPass to login

Tenancy services

Housing maintenance services

Car park services

*requires SingPass to login

Housing finance services

 

Specific enquiries relating to your flat

Check out My HDBPage using your SingPass and contact the officer in-charge of your flat.

Location and contact details of our Branches

Find out your managing Branch by searching for it using your flat address. Our Branches operate from 8:00am to 5:00pm on weekdays and 8:00am to 1:00pm on Saturdays. We are closed on Sundays and public holidays.

The hotline for all our Branches/ Service Centres is 1800-225-5432 (weekdays: 8:00am to 5:00pm). Here are the locations, email addresses, and fax numbers for our various Branches/ Service Centres. You can click on each address to view its location:

Branch/ Service Centre

Contact Details

Ang Mo Kio Branch

Bedok Branch

Bishan Branch

Bukit Batok Branch

Bukit Merah Branch

Buona Vista Service Centre

Chin Swee Service Centre

Choa Chu Kang Branch

Clementi Branch

Geylang Branch

Hougang Branch

Jurong East Branch

Jurong West Branch

Pasir Ris Branch

Pioneer Service Centre

Punggol Branch

Queensway Branch

Sembawang Branch

Sengkang Branch

Sims Drive Branch

Tampines Branch

Toa Payoh Branch

Woodlands Branch

Yishun Branch